NEW WORLD WMI12 INT WASHING MACHINE WHI

Please check your drainage pipeand ensure there are no 'kinks' or that the pipe has been squashed in any way as this will reduce or stop the water from draining properly.

Ensure that the appliance is level and on a solid floor. If the issue persists, please contact the product helpline on the right hand side of this page.

Undertake a high temparature service wash using a washing machine cleaner. Please refer to your instruction manual on how to do this.

Please ensure you have removed the 'transit bolts', refer to your instruction manual on how to do this.

Please ensure that you refer to your instruction manual on the routines for cleaning & maintaining your machine.  These routines are usually carried out after every cycle, in particular the cleaning of the filter & hose (if your machine is vented).

If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.

Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.

Replacement parts can be requested via our support helpline (located on this support page), and can be provided whether your item is in warranty or if you would like to purchase a replacement part for an item that is out of warranty.  In the first instance, please contact this helpline directly as a technical expert will work with you to assess your requirements and provide support directly.   *Some parts may only be available to (& fitted) by a professional repairer.