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Dirt Devil DDS04-E01 5 in 1 Steam Mop

Product details

  • Brand: Dirt Devil
  • Catalogue number: 434/8218
  • Manufacturer's number: DDS04-E01

Dirt Devil Support

UK: Eire:
03300 26 26 26 +44 330 026 2626
Mon-Fri: Sat-Sun:
9am to 5pm Closed

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FAQs

  • There may be no water in water tank, check the water tank has water. 
  • Check the water tank cap is securely fitted onto the water tank. 
  • The water may not yet be at temperature. The steamer will take approximately 30 seconds to heat up. 
  • Steam path may be blocked. Go to Lets talk technical. 
  • Check steam control dial has been turned to on. 
  • Water tank level may be low, refill with water.
  • The microfibre pad may already be saturated or dirty. Wash the microfibre cleaning pad, go to Taking care of your machine in the User Guide.
  • Check the on/off control dial position. 
  • Check the amber light is illuminated. 
  • The plug may not be fully pushed into the electrical socket. 
  • Check the fuse in the plug if this needs replacing, always replace with a British 13amp fuse.
There may be no water in water tank, check the water tank has water. Check the water tank cap is securely fitted onto the water tank. The water may not yet be at temperature. The steamer will take approximately 30 seconds to heat up. Steam path may be blocked. Go to Lets talk technical. Check steam control dial has been turned to on. Water tank level may be low, refill with water.

If the appliance is not producing steam, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

If the appliance has no power, please try the following:

  • Try an alternative mains plug socket. 
  • Change fuse in plug. 

If the issue persists, please contact the relevant support team using the details on this page. 

If the unit is leaking, please try the following:

  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages.

If to no avail, contact the relevant support team using the details on this page. 

If the water is not heating up, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

The clicking sound is normal as this indicates the unit is heating up to produce steam. If the clicking remains after a few minutes and no steam is produced, disconnect from power, allow to cool, and gently shake the appliance. Then, switch back on and try again. 

Questions & answers

How-to videos

  • How to clear blockages

  • How to change your plugs fuse

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.