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Tefal GV6340 Actis Steam Generator

Product details

  • Brand: Tefal
  • Catalogue number: 528/6946
  • Manufacturer's number: GV6340

Tefal Support

UK: Eire:
0345 602 1454 01 677 4003
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FAQs

Shiny marks can appear on some fabrics, especially on dark coloured fabrics. We would advise ironing dark clothes inside out and using the correct temperature. If ironing mixed-fibre fabrics, set the temperature for the most fragile fibre. 

Important: The iron takes longer to cool down than to heat up. We recommend that you start with fabrics to be ironed at a low temperature.

Before any maintenance, make sure that the appliance is unplugged and that the soleplate, boiler and iron rest have cooled down (at least 2 hours after ironing). Do not use any maintenance or descaling product to clean the soleplate or the base unit. Never hold the iron or its base unit under a running tap. 

Cleaning the base unit:

  • Wipe the plastic parts from time to time using a slightly damp soft cloth. Maintaining the boiler (once a month): 
  • Please note: To prolong your boiler's efficiency and avoid scale deposits, you must rinse the boiler every 10 uses (around once a month). 
  • Check that the generator is cool and has been unplugged for more than 2 hours.
  • Slowly loosen the boiler cap. If your generator boiler has an anti-calc rod, take this out and rinse it under the tap before placing it back in the boiler. 
  • Use a jug to fill the boiler with tap water until it is 3/4 full. 
  • Shake the base unit gently for a few seconds then empty it completely over the sink.

For best results, we recommend that you perform this operation once again. If you live in a hard water area, do this more often. Most of all, do not use any descaling products to clean the boiler as they could damage it.

Descaling operation is not needed for the steam generator, nevertheless, you could rinse the boiler every 10 uses (refer to user manual). Never use any descaling agent or vinegar when rinsing the boiler: they could damage it.

  • Models with scale collector: Rinse the scale collector under water. The next time you use your generator, press the "restart" button to turn off the orange "Anti-calc" light (depending on model). 
  • Models without scale collector: Rinse the boiler. The next time you use your generator, press the "restart" button to turn off the orange "Anti-calc" light (depending on model).
  • The Durillium soleplate: Regularly clean the soleplate with a damp, non metallic washing up pad. For easier, non-corrosive cleaning of your iron’s soleplate, use a damp sponge on the soleplate while it is still warm. If cleaning dirt off is an issue, use the stick which is made specifically for cleaning the Durillium soleplates. 
  • The stainless soleplate: Clean the soleplate of your iron when it is cool with a damp cloth or a non-abrasive sponge. 
  • The autoclean soleplate: It is recommended that you use a soft damp cloth on the warm soleplate, in order not to damage the surface.

Warning: The use of iron cleaner will cause damage to your soleplate’s autoclean coating.

After rinsing the boiler, you need to press and hold the restart button for about 3 seconds to stop the light flashing.
Place the iron's temperature control to the type of fabric to be ironed and set the steam output to match (If the setting temperature control is on Synthetics, the setting steam control must be on MIN).
If the boiler does not operate or the red light on the control panel comes on even though there is still water left in the tank, we suggest you check the water tank is not empty. You can also check the removable water tank (depending on model) is pressed down firmly in place and press the restart button located on the control panel. Also the steam output control dial may be set at minimum (depending on Model); therefore turn the dial up to increase the steam.

If the appliance has no power, try the following:

  • Try an alternative mains plug socket.  
  • Try an alternative fuse in the plug. 

Allow the iron to reach temperature and stabilise for 1-2 minutes if it has just been plugged in or has just been woken up from auto shut off. Also check you have set the correct heat setting for the garment.                         

If the iron has no steam or poor steam, check the following:

  • Check that there is enough water in the tank.  
  • If your iron has an auto-shut off, check to see if this has activated, wake up the iron and allow it to reach temperature before using steam.  

This is normal and is caused by water being pumped through the steam pump. The pump is controlled by the unit automatically to keep the boiler up to pressure.

If the appliance is tripping the electrics, try the following:

  • Try an alternative fuse in the plug.  
  • Try an alternative mains plug socket.  

Check the laundry care label of your garments to find the correct temperature to correspond with your appliance. 

How-to videos

  • How to change your plugs fuse

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.