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VAX CORDLESS SLIM PET

Product details

  • Brand: Vax
  • Catalogue number: 554/6112
  • Manufacturer's number: TBTTV1P1

Vax Support

UK: Eire:
0330 026 8455 18 0092 8308
Mon-Thu: Fri-Sun:
9am to 5pm Closed

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FAQs

  • Check the battery is inserted correctly into the vacuum cleaner. 
  • The battery may not be charged. Go to Getting Started in the user manual. 
  • The terminals on the battery and vacuum cleaner may be dirty. Go to Lets talk technical in the user manual. 
  • Battery might be too hot, remove and allow to cool for 1 hour
  • The vacuum cleaner has overheat protection which will cut the machine out. If this has happened, switch off the vacuum cleaner. 
  • Remove and empty the dirt container and check for blockages. 
  • Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the filters you will need to wait 24 hours for the filters to fully dry before putting them back into the vacuum cleaner).
  1. Check the battery charger is plugged in. Go to Getting started in the user manual. 
  2. Check the battery is inserted correctly into the handheld. Go to Getting started. 
  3. The terminals on the battery and vacuum cleaner may be dirty. Go to Lets talk technical in the user manual.
  1. The dirt container may not be correctly fitted, remove the dirt container from the vacuum cleaner and check its assembled correctly, refit ensuring its locked into place. 
  2. The separator is not correctly fitted. Go to Taking care of your machine. 
  3. The filters may be clogged, clean the filters. Go to Taking care of your machine. 
  4. The dirt container may be blocked, empty the dirt container. Go to Taking care of your machine. 
  5. The brush on the Powered Head has not been activated. Go to using your machine. 
  6. There maybe a blockage in the reach wand. Disconnect from the vacuum cleaner and carefully remove any blockages. Go to Lets talk technical.
  • The brushbar has not been activated. Go to using your machine. 
  • The Powered Head/brushbar may be obstructed. Go to Lets talk technical.
  1. The filters may be clogged, clean the filters. Go to Taking care of your machine. 
  2. The separator may be clogged, clean the separator. Go to Taking care of your machine. 
  3. Exhaust filter may be miss-assembled. Go to Taking care of your machine.
  • Check the battery is inserted correctly into the vacuum cleaner. 
  • The battery may not be charged, remove and charge battery. 
  • Battery might be too hot, remove and allow to cool for 30 minutes. Replace battery. 
  • The motor thermostat may have tripped. If this has happened, switch off the vacuum cleaner. 
  • Remove and empty the dirt container and check for blockages. 
  • Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the filters you will need to wait 24 hours for the filters to fully dry before putting them back into the vacuum cleaner).
Please check the panel on the box to make sure the part is included with your vacuum cleaner or refer to your instruction manual.

Questions & answers

How-to videos

  • How To Use Your Vax Cordless SlimVac

  • How to set up your Slim Vac

  • How to change your plugs fuse

  • How to solve suction issues on your vacuum

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.