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Important: Use of earphones while operating a vehicle is not recommended and is illegal in some areas. Check and obey the applicable laws and regulations on the use of earphones while operating a vehicle. Be careful and attentive while driving. Stop listening to your audio device if you find it disruptive or distracting while operating any type of vehicle or performing another activity that requires your full attention.
When using headphones in areas where the air is very dry, it is easy to build up static electricity and possible for your ear to receive a small electrostatic discharge from the headphones. To minimize the risk of electrostatic discharge from the headphones, avoid using the headphones in extremely dry environments, or touch a grounded unpainted metal object before inserting the headphones.
Permanent hearing loss may occur if earphones are used at high volume. Set the volume to a safe level. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:
For information about how to set a maximum volume limit, see the user guide for your iPod, iPhone, or iPad.
Earphones can lead to ear infections if not properly cleaned. Clean the earbuds frequently with an antiseptic, such as isopropyl alcohol. If a skin problem develops, discontinue use. If the problem persists, consult a physician. More information about the Apple EarPods with Remote and Mic is available here
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.