Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
With regular use, some light scratching is normal and will not cause problems. However, if a part of the breast pump becomes badly scratched or cracks, discontinue use and contact Consumer Care on the phone number on the right of the page to obtain replacement part(s). Be aware that combinations of detergents, cleaning products, sterilizing solution, softened water and temperature fluctuations may, under certain circumstances, cause the plastic to crack. Avoid contact with abrasive or antibacterial detergents as these can damage the plastic.
Leaning too far forward or backward, while using the breast pump can result in leakage around the rim between the pump and the bottle. In order to prevent this, position yourself comfortably and somewhat upright (no leaning forward or lying down backwards). It will bring you more comfort, and prevent the breast pump from leaking. Using the glass bottle with the breast pump can sometimes cause leaking. Switch to other containers to express the milk, and feed your baby with the glass bottle if this occurs.
Yes. The comfort breast pump is 100% BPA free. The pump body, handle and stem are made from Polypropylene (PP), and the parts consist of Silicone.
Stop using the breast pump and consult your breastfeeding advisor. If the pump does not come away easily from the breast, it may be necessary to break the suction by placing a finger between the breast and Let-down Massage Cushion or between the breast and pump funnel.
If the pump does not come away easily from the breast, it may be necessary to break the suction by placing a finger between the breast and Let-Down Massage Cushion or between the breast and pump funnel.
Yes. The petal massage cushion is given a softer texture to make expressing milk as comfortable as possible for you. It will not affect the performance of the breast pump at all.
Note: Make sure to firmly place the petal massage cushion on the breast pump so it does not leak air. If you still feel the cushion is not working well for you, consider using a large cushion if you have larger nipples, or ordering a new cushion.
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.