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Product details

  • Brand: Beats by Dre
  • Catalogue number: 215/4806
  • Manufacturer's number: MV6Y2ZM/A

Beats Technical Support

UK: Eire:
0800 028 2329 1800946531
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

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Yes, to answer or end a call press the Beats logo once.

To decline an incoming call, press and hold the Beats logo for 1 second.

Yes, to use the Beats app, you must have Android 7.0 or later. 

Download the Beats app from the Google Play store, then use it to pair your Beats products with your Android device. After you've paired your Beats, you can view and adjust settings in the app.

Yes, the ear hooks on your Powerbeats Pro are adjustable. To create a more secure fit, hold the stem and push the ear hook down.

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.