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ACER ASP 3 15 6 A4 4GB 1TB FHD BURG LTOP

Product details

  • Brand: Acer
  • Catalogue number: 225/6467
  • Manufacturer's number: NX.HGFEK.001

Acer Technical Support

UK: Eire:
0371 760 1000 01 437 8367
Mon-Fri: Sat-Sun:
9am to 6pm Closed

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FAQs

Check if power is being supplied to the computer (if your computer has a power indicator, it will be off); if there is no power, check the following:

If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.

Make sure that the AC adapter is properly plugged into the computer and to the power outlet.

If power is being supplied to the computer, check the following:

Do you have a USB storage device (USB drive, CD drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.

The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause:

The brightness level might be too low. Use the Brightness up hotkey to adjust the brightness level.

The display device might be set to an external monitor. Press the display toggle hotkey to toggle the display back to the computer.

The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.

Check the following:

The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and deselect the Mute all option.

The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.

If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.

Try attaching an external keyboard to a USB port on the computer. If it works, and the product is within warranty, contact your retailer. If the product is outside of the warranty period, either contact Argos technical support or a qualified repair service, as the internal keyboard cable may be loose.

A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favourite websites. When you sign in to your PC with a Microsoft account, you'll connect your PC to the people, files, and devices you care about.

Do I need one? You do not need a Microsoft ID to use Windows 10, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID.

How do I get one? If you've already installed Windows 10 and didn't sign in with a Microsoft account or you don't have a Microsoft account and want to get one, press the Windows key or select the Windows Start button > Settings > Accounts > Sign in with a Microsoft account, and follow the onscreen instructions.

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.