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Philips Gc8638/20 Perfectcare Aqua Steam Generator Iron

Product details

  • Brand: Philips
  • Catalogue number: 228/8655
  • Manufacturer's number: GC8638/20

Philips Consumer Support

UK: Eire:
0207 949 0240 152 45 448
Mon-Fri: Sat: Sun:
8:30am to 8pm 9am to 6pm Closed

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FAQs

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

  • Your appliance has been designed to be used with tap water. In case you live in an area with hard water, fast scale build-up may occur. Therefore, it is recommended to use distilled or de-mineralized water to prolong the lifetime of your appliance. 
  • Do not add perfume, water from tumble dryer, vinegar, starch, descaling agents, ironing aids, chemically descaled water or other chemicals as they may cause water spitting, brown staining, or damage to your appliance.
The safety Auto-off function automatically switches off the appliance when the appliance is not used for 10 minutes, to save energy.
There are 2 possible scenarios that you may observe temporary slight dip in steam. They are normal. 1. When the appliance draws water from the tank, the cool water lowers the steam pressure temporarily. 2. When the trigger is continuously activated for a long time. If the steam dip is persistent, it could be due to scale accumulation in your appliance. Please de-scale your iron and base after letting the appliance cools down completely, around 2 hours.
DECALC is NOT a button. It is a light indicator that reminds you to perform EasyDecalc. By performing EasyDecalc, it helps maintain your appliance so that calc particles do not build up inside the boiler. It is highly recommended that you perform EasyDecalc every time the DECALC light blinks. When the iron is cool, usually after 2 hours from ironing, open the EasyDecalc knob and let the water flow out into a cup or into the sink.
One possible reason is that the steam boost has been activated. It can be activated by pressing the steam trigger quickly 2 times. In this mode, the steam generator will deliver high continuous steam output. To deactivate, simply press the steam trigger one time.
When DECALC light blinks, please perform EasyDecalc. CAUTION: Please make sure that iron is cool before performing EasyDecalc. There are 2 ways to do this: 1. When you see the DECALC light blinking, you can continue ironing and perform EasyDecalc after you iron. You must wait for the iron to cool down for 2 hours before opening the EasyDecalc knob. 2. When you see the DECALC light blinking and switch OFF the appliance WHILE it is blinking, you can perform DECALC immediately by opening the EasyDecalc knob and pouring the water into a cup.
The rinsing knob may not be tightened sufficiently. Switch off the power and ensure that the steam generator is cooled down sufficiently, tighten the knob properly, before heating up the appliance again. Some water may have collected around the rinsing knob after filling, it is converted into steam when the steam generator is hot. Steaming will stop after a few minutes when the water has dried up. If the water or steam comes out from underneath of the base, please contact the Philips Consumer Care Center in your country. You can find its phone number in the worldwide guarantee leaflet, or Philips on line support page.
There are various types of noises that is produced by the steam generator: 1. Noise from the stand The noise is related to water being sent from the water tank to the steam generator. This is normal. However, you can reduce the noise by not placing the steam generator on a hard surface. You may also put a piece of soft material, e.g., a cloth under the steam generator. 2. Noise from the iron This is characterized by the whooshing sound that can be heard when steam comes out of the soleplate. This is normal for steam generator with high pressure steam. You can reduce steam by selecting a low steam or ECO setting.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

Questions & answers

How-to videos

  • How to descale your steam generator

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.