Skip to main content
Philips GC4522 Azur Performer Plus Steam Iron

Product details

  • Brand: Philips
  • Catalogue number: 246/3085
  • Manufacturer's number: GC4522/00

Philips Consumer Support

UK: Eire:
0207 949 0240 152 45 448
Mon-Fri: Sat: Sun:
8:30am to 8pm 9am to 6pm Closed

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.

FAQs

Please follow the link below to our troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

CLICK HERE

The easy and fast Quick Calc Release system in Azur Performer is a fast and easy way to regularly clean your iron from the worst calc, resulting in long lasting steam performance. The Quick Calc Release is as easy as emptying the water tank. Capturing calc in a very simple, convenient manner, for easy cleaning after each ironing session, there is no need to change the way you are ironing.

Caution: Do not pour water, vinegar, descaling agents or other chemicals into the iron from the opening of the Quick Calc Release.

our appliance has been designed to be used with tap water. In case you live in an area with hard water, fast scale build-up may occur. Therefore, it is recommended to use distilled or de-mineralized water to prolong the lifetime of your appliance.

Do not add perfume, water from tumble dryer, vinegar, starch, descaling agents, ironing aids, chemically descaled water or other chemicals as they may cause water spitting, brown staining, or damage to your appliance.

The safety auto-off function automatically switches off the iron if it has not been used for 30 seconds resting on its soleplate or 8 minutes resting on its backplate. The auto-off light will light up.

To let the iron heat up again, pick up the iron or move it slightly. The auto-off light goes out.

Please check below scenarios:


1. You may have set a temperature that is too low. Set the temperature according to the fabric that you are ironing.


2. Are you ironing without steam? Fill the water tank and set the steam slider to steaming mode.


3. For stubborn creases, press and release the steam boost trigger for a powerful boost of steam to remove stubborn creases. Repeat if necessary.


4. For stubborn creases, use the spray function to moisten the particular spot and iron over it. Repeat if necessary.

Please check the following:


1. Is the water tank lid closed properly? Press the lid until you hear a click.


2. Did you put a chemical into the water tank?  If yes, please rinse the water tank and do not put any perfume or chemical into the water tank again.


3. Did you use the steam boost function often within a very short period? In this case, wait for a few seconds before you use the steam boost function again.


4. Maybe you used the steam boost function at a too low temperature. In this case, set an ironing temperature at which the steam boost function can be used (??? to MAX).


5. The Quick Calc Release tray may not be locked. In this case, take out the Quick Calc Release tray and clean it using tap water. Use a piece of cloth to wipe off any scale in the opening of the Quick Calc Release tray. Put back the tray and lock it.


CAUTION: Make sure that the iron has been unplugged for at least 1 hour and has completely cooled down before you take out the Quick Calc Release tray. Do not use vinegar, descaling agents or other chemicals to wash the tray.


6. The Quick Calc Release tray is damaged and water is leaking from there. You can purchase a Quick Calc Release tray spare part from Philips. Please contact Philips Consumer Support for this, you can contact them by clicking on the chat button on the right of this page, or by calling 0 20 79 49 02 40.


CAUTION: Make sure that the iron has been unplugged for at least 1 hour and has completely cooled down, before you take out the Quick Calc Release tray.


If above does not help, please contact the Philips Consumer Care HERE 

IMPORTANT: Besides Quick Calc Release function, you should also perform calc-clean once every 1 month to prolong the life of your iron. If water in your area is very hard, or you see scales coming out from the soleplate during ironing, use this function more frequently.


1. Make sure the iron is unplugged and the steam slider is set to dry setting.


2. Fill the water tank to the MAX indication.

Do not pour vinegar or other descaling agents into the water tank.


3. Plug in the iron and set the temperature dial to MAX.


4. Unplug the iron when the temperature light goes out.


5. Hold the iron over the sink. Keep pushing the calc clean button and gently shake the iron forth and back until all water in the water tank has been used up.

Scale gets flushed out, steam and boiling water also come out of the soleplate.


Note: Repeat steps 2 to 5 if the water that comes out of the iron still contains scale particles.


7. Insert the tray back to the iron and lock it.


8. Plug in the iron and let the iron heat up to dry the soleplate.


9. Unplug the iron when the temperature indicator light goes out.


10. Move the iron gently over a piece of cloth to remove any water stains on the soleplate.

T-ionicGlide is Philips best 5-star rated soleplate, delivering a new standard in glide and scratch resistance. It glides up to 25% better than SteamGlide and is 25% more scratch resistant than SteamGlide.

1. Unplug the iron and empty the water tank. Let it cool down in a safe place.

2. Wind the mains cord around the backplate of the iron and store it on its heel.

Please check below scenarios:


1. Maybe you have used the steam boost function too often within a very short period. In this case, wait for a few seconds before you use the steam boost function again.


2. Maybe you have used the steam boost function at a too low temperature. In this case, set a higher ironing temperature at which the steam boost function can be used.

Please check below scenarios: 

  1. Maybe you have used the steam boost function too often within a very short period. In this case, wait for a few seconds before you use the steam boost function again. 
  2. Maybe you have used the steam boost function at a too low temperature. In this case, set an ironing temperature at which the steam boost function can be used (??? to MAX).
  1. Unplug the iron and empty the water tank. Let it cool down in a safe place. 
  2. Wind the mains cord around the backplate of the iron and store it on its heel.

Please check below scenarios: 

  1. You may have set a temperature that is too low. Set the temperature according to the fabric that you are ironing. 
  2. Are you ironing without steam? Fill the water tank and set the steam slider to steaming mode. 
  3. For stubborn creases, press and release the steam boost trigger for a powerful boost of steam to remove stubborn creases. Repeat if necessary. 
  4. For stubborn creases, use the spray function to moisten the particular spot and iron over it. Repeat if necessary.

Please check the following: 

  1. Is the water tank lid closed properly? Press the lid until you hear a click. 
  2. Did you put a chemical into the water tank? If yes, please rinse the water tank and do not put any perfume or chemical into the water tank again. 
  3. Did you use the steam boost function often within a very short period? In this case, wait for a few seconds before you use the steam boost function again. 
  4. Maybe you used the steam boost function at a too low temperature. In this case, set an ironing temperature at which the steam boost function can be used (??? to MAX). 
  5. The Quick Calc Release tray may not be locked. In this case, take out the Quick Calc Release tray and clean it using tap water. Use a piece of cloth to wipe off any scale in the opening of the Quick Calc Release tray. Put back the tray and lock it. CAUTION: Make sure that the iron has been unplugged for at least 1 hour and has completely cooled down before you take out the Quick Calc Release tray. Do not use vinegar, descaling agents or other chemicals to wash the tray. 
  6. The Quick Calc Release tray is damaged and water is leaking from there. You can purchase a Quick Calc Release tray spare part from Philips. Please contact Philips Consumer Support for this, you can contact them by calling 02079 490 240. 

CAUTION: Make sure that the iron has been unplugged for at least 1 hour and has completely cooled down, before you take out the Quick Calc Release tray. If above does not help, please contact the Philips Consumer Care here.

Yes. It is advised to remove the remaining water in the water tank after each use. This will help ensure no build-up of minerals at the bottom of water tank during stagnation of water during storage.

The easy and fast Quick Calc Release system in Azur Performer is a fast and easy way to regularly clean your iron from the worst calc, resulting in long lasting steam performance. The Quick Calc Release is as easy as emptying the water tank. Capturing calc in a very simple, convenient manner, for easy cleaning after each ironing session. No need to change the way you are ironing.

Caution: Do not pour water, vinegar, descaling agents or other chemicals into the iron from the opening of the Quick Calc Release.

The safety auto-off function automatically switches off the iron if it has not been used for 30 seconds resting on its soleplate or 8 minutes resting on its backplate. The auto-off light will light up. To let the iron heat up again, pick up the iron or move it slightly. The auto-off light goes out.

IMPORTANT: Besides Quick Calc Release function, you should also perform calc-clean once every 1 month to prolong the life of your iron. If water in your area is very hard, or you see scales coming out from the soleplate during ironing, use this function more frequently. 

  1. Make sure the iron is unplugged and the steam slider is set to dry setting. 
  2. Fill the water tank to the MAX indication. Do not pour vinegar or other descaling agents into the water tank. 
  3. Plug in the iron and set the temperature dial to MAX. 
  4. Unplug the iron when the temperature light goes out. 
  5. Hold the iron over the sink. Keep pushing the calc clean button and gently shake the iron forth and back until all water in the water tank has been used up. Scale gets flushed out, steam and boiling water also come out of the soleplate. 
  6. Note: Repeat steps 2 to 5 if the water that comes out of the iron still contains scale particles. 
  7. Insert the tray back to the iron and lock it. 
  8. Plug in the iron and let the iron heat up to dry the soleplate. 
  9. Unplug the iron when the temperature indicator light goes out. 
  10. Move the iron gently over a piece of cloth to remove any water stains on the soleplate. To watch a descaling video click here.
  • Your appliance has been designed to be used with tap water. In case you live in an area with hard water, fast scale build-up may occur. Therefore, it is recommended to use distilled or de-mineralized water to prolong the lifetime of your appliance. 
  • Do not add perfume, water from tumble dryer, vinegar, starch, descaling agents, ironing aids, chemically descaled water or other chemicals as they may cause water spitting, brown staining, or damage to your appliance.
T-ionicGlide is Philips best 5-star rated soleplate, delivering a new standard in glide and scratch resistance. It glides up to 25% better than SteamGlide and is 25% more scratch resistant than SteamGlide.

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

How-to videos

  • How to descale your iron

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.