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Vax Steam Fresh Combi Classic Steam Mop
Buy it on Argos.co.uk

Product details

  • Brand: Vax
  • Catalogue number: 246/8688
  • Manufacturer's number: 586-SF-CC

Vax Support

UK: Eire:
0330 026 8455 18 0092 8308
Mon-Thu: Fri-Sun:
9am to 5pm Closed

Argos Troubleshooter

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FAQs

Check the 'This pack contains' panel on the box to make sure the part is included with your machine.

  • There may be no water in water tank, check the water tank has water. 
  • Check the water tank is securely fitted and the hard water filter is in place. 
  • Hard water filter may be blocked and need to be replaced. 
  • Steam path may be blocked. Go to Lets talk technical page in the user manual. 
  • Check correct setting has been selected, to use detergent selected vinyl or tile. 
  • Check the detergent has been diluted to correct strength.
  • The cleaning pad may already be saturated or dirty, wash the cleaning pad. Go to the Taking care of your machine pages in the User Guide.

Steam coming from the side of the machine may indicate a blockage within the machine. To clear any blockages go to the Taking care of your machine pages in the User Guide.

  1. Check the On/Off switch is in the On position. 
  2. The plug may not be fully pushed into the electrical socket. 
  3. Check the fuse in the plug if this needs replacing, always replace with a British 13amp fuse.
  • The cleaning pad may already be saturated or dirty, wash the cleaning pad.

If the appliance is not producing steam, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

If the appliance has no power, please try the following:

  • Try an alternative mains plug socket. 
  • Change fuse in plug. 

If the issue persists, please contact the relevant support team using the details on this page. 

If the unit is leaking, please try the following:

  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages.

If to no avail, contact the relevant support team using the details on this page. 

If the water is not heating up, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

The clicking sound is normal as this indicates the unit is heating up to produce steam. If the clicking remains after a few minutes and no steam is produced, disconnect from power, allow to cool, and gently shake the appliance. Then, switch back on and try again. 

Questions & answers

How-to videos

  • How to assemble

  • How to use your Vax steam fresh

  • Tool kit overview

  • How to empty & clean your steam mop

  • Maintaining your product & removing blockages

  • Product Introduction

  • How to change your plugs fuse

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.