Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Please click here and enter your postcode for the most up to date coverage.
Please watch the below video which will guide you through a simple process. All you will need is a smart phone with a camera and of course your remote control!
If you have previously had good coverage, and you have now lost some of your channels, try retuning your set top box to reload channels. If channels are still missing you may need to clear the memory of your box before retuning. Make sure it is turned off and unplug the aerial. Turn on the equipment again and retune without the aerial; your box won't find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the first time installation option (sometimes called default or factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions. There are also local factors to consider if you have lost a block of channels only, for example a portion of the local signal may have been reduced in power or work could be being carried out.
|1. Press the Home button on the remote.|
2. Scroll to Settings and press OK.
3. Scroll to System Info and press OK.
4. Press the coloured buttons in the following order
Red, Green, Yellow, Blue, Green, Yellow and Blue (this brings up a hidden menu).
5. Scroll to Reset PIN and press OK.
6. PIN is now reset to 0000.
Please click here to see the most up to date list of channels available in your area.
Set Top Box Power Reset
How to test your remote control
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.