Xbox One 500GB Console

258/5530

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  • 01 242 0758
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  • Sun: 10am to 6pm

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Product details

  • Brand: Microsoft
  • Catalogue number: 258/5530
  • Manufacturer's number: 2585530

FAQ Interactive help Videos Returns policy

Frequently Asked Questions

  • Unlike the Xbox 360, which was capable of being positioned on its side or horizontally, the Xbox One can only be placed one way. The Xbox One has been designed to be sat horizontally, vertical positioning of the console is not supported.

    Other positioning tips include: 

    1. Keep your Xbox One flat.
    2. Position it away from direct heat sources.
    3. Keep the vents free from clutter in order to prevent overheating.
    4. Don‚'t put objects on, under or directly next to your Xbox One.
  • Please select settings and then system. On the left hand side of the screen it will state that there are either 'system updates available' or 'no system updates available'.

  • You can choose to turn Kinect off within your Settings. You'’ll need to turn Kinect back on manually in the system settings to use it again. You can also unplug your Kinect and your Xbox One will still function.

    • Firstly try to plug into a different socket that you know works. If this does not rectify the issue please unplug the power supply cables from the console, from the wall outlet, and from the power supply itself. 
    • Now leave for 20 seconds (this will reset the power serge protector). 
    • Now firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. It is important that you connect the power supply directly into a wall outlet, avoiding any surge protectors or extension cords, because they can affect the performance of your power supply, which has built-in surge protection.

    For further assistance, please click here.

  • Firstly ensure you have inserted your disc correctly & also clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.

  • Different areas of the Kinect front panel are designed to illuminate to help indicate the sensor's functionality. 

    1. When Xbox One is on and Kinect is ready to respond to voice and gesture commands, the Xbox symbol on the right of the sensor will illuminate. 
    2. If Kinect can capture video or an image, like when you're engaged in a Skype call or using Upload Studio, a second white light on the left side of Kinect, near the camera lens, will illuminate.
  • To check why you are experiencing an error code and further help and support please click here


Interactive help

Digital Guide

Click here to view an interactive step-by-step guide for your product.


Videos

Setting up your XBOX One

XBOX One 'Tips & Tricks'

Online safety

Manage kids spending

Troubleshoot game freezes

Find answers and tips in Xbox Assist

Manage payments and subscriptions for Xbox Live online


Returns Policy

If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page.  If you still need to return your item please visit our most up to date returns policy here.


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