Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.
How do I back up my user data? To back up user data, tap Settings (System settings) > System (All settings) > System (or Personal) > Backup & Reset. Tap Backup my data and select the items that you want to back up and then tap Backup.
How do I restore data from a system backup? Tap Settings (System settings) > System (All settings) > System (or Personal) > Backup & Reset. Tap Restore data from internal storage. Each backup data package is shown in the Backup List. To restore backed up data, tap a backup file and wait for the data to be restored.. (This step will overwrite your existing data with the restored backup) Note: When reinstalling an app, restore backed up settings and data.
Please follow the steps below to extend your device's battery life.
Suggestions for extending battery life:
Please follow the steps below to update your device. How do I perform an OTA system update?
Before you begin the reset procedure, you will need to completely power your tablet off. If your tablet becomes unresponsive, frozen, blank or black screen, or cannot respond to the power button, you can perform a force restart on your tablet. Please follow the steps below: Press and hold the Power button and Volume Down button for 20 seconds, the tablet will restart and go through the boot-up sequence. Pressing and holding the Power button and Volume Down button will take a screen shot of the display, you may hear a shutter sound if this happens (If your tablet is running the latest software Android 4.x and it is powered on). Even if you hear the shutter sound and the tablet takes a screen shot still continue to hold the Power button and Volume Down button until the tablet forced shuts down. Please note: The forced restart will not delete any data on your tablet External reset WARNING: When using this feature; everything is deleted from the device With the tablet powered off, press the Power button + Volume Up button + Volume Down button until device display Select Boot Mode options, Use the Volume Up button to select Recovery mode and Volume Down button to confirm. Tap the Power button when it displays No Command on the screen. The device will display additional menu options (Text will appear in BLUE). Use the Volume Down button to scroll to wipe data/factory reset and Volume Up button to confirm this select option. Use the Volume Down button again to select YES - delete all user data and Volume Up button to confirm. If wiping data process finished, the tablet will display Data wipe complete, then select reboot system now to restart and initialize the system.
Tap Settings > Backup & reset (Personal) > Factory Data Reset (Personal data reset).Please note that if you do this, all data will be erased from device memory, including your Google account, personal information and settings, system application data, and downloaded applications. Confirm the process by selecting Reset tablet. The process may take a few moments, but the tablet will eventually reboot and ask you for your credentials. Then your tablet will be as if it just came out of.
Please follow the steps below to resolve Wi-Fi problems. What can I do if Wi-Fi signals are weak or frequently cut off?