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DYSON DC28CE MULTIFLOOR BLS CYL

Product details

  • Brand: Dyson
  • Catalogue number: 275/2961
  • Manufacturer's number: DC28CE MULTIFLOOR

Dyson Support

UK: Eire:
0800 298 0298 01 4757 109
Mon-Fri: Sat-Sun:
8am to 8pm 8am to 6pm

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FAQs

Your appliance has one washable filter, located as shown. Check and wash the filter regularly according to instructions to maintain performance. Switch OFF and unplug before checking or removing the filter. The filter may require more frequent washing if vacuuming fine dust. Wash the filter with cold water only. Hold under a tap and run water through the open end until the water runs clear. Turn upside down and tap out. Squeeze and twist with both hands to make sure the excess water is removed. Run water over the outside of the filter for 15 seconds. Squeeze and twist with both hands to make sure the excess water is removed. Place the filter on its side to dry completely. Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame. IMPORTANT: After washing please leave at least 24 hours to dry completely before refitting.

Please click here where you can view the spare parts available.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the machine or tools are blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check for blockages prior to re-starting the machine.

Do not carry out any maintenance or repair work other than that shown in this Dyson Operating Manual, or advised by the Dyson Helpline. Only use parts recommended by Dyson. If you do not this could invalidate your guarantee. Store the appliance indoors. Do not use or store it below 3°C (37.4°F). Ensure the appliance is at room temperature before operating. Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance. If used in a garage, always wipe the base plate and ball with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.

Please click here and select your model for comprehensive support information.

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months. Please see the video library below for a tutorial.

If your vacuum is experiencing a loss of suction, please try the following:

  • Check for any debris or blockages in the tubing and main body.
  • Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
  • Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is not turning on, please try the following:

  • Try an alternative plug socket.
  • Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is hard to push, please check try the following:

  • Check for any blockages or debris in the floorhead.
  • Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
  • Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

Questions & answers

How-to videos

  • Getting started

  • Checking for blockages

  • Washing the filter

  • How to change your plugs fuse

  • How to solve suction issues on your vacuum

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.