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Amazon Fire TV Stick

Product details

  • Brand: Amazon
  • Catalogue number: 392/9315
  • Manufacturer's number: B00KAKUN3E

Argos Technical Support

UK: Eire:
0345 604 0105 +44 345 604 0105
Mon-Sat: Sun:
8am to 7pm 10am to 4pm

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Useful links

Amazon Web Support

FAQs

  • Make sure the TV audio is not muted. 
  • If the Amazon Fire TV device is connected to an AV receiver, make sure it is on. 
  • From the Home screen, go to Settings > Display And Sounds > Dolby Digital Output and make sure Dolby Digital Plus is set to OFF. 
  • Try a different HDMI cable between the device and the TV or, if unavailable, unplug and replug the HDMI cable.

Confirm that your Amazon Fire TV device is connected to the Internet. An Internet connection is required to buy, stream, and sync your content. Verify that you are connected to the Internet by visiting Home, select Settings > System > Wi-Fi.. Verify that your 1-Click payment method is set up correctly. To learn more, go to Change Your 1-Click Settings.

Verify that your Amazon Fire TV device is registered to the correct Amazon account. To verify your registration, go to the Home screen, select Settings > My Account . If you see the wrong account listed, select Deregister. Then select Register to register the correct account.

Make sure the TV is on and set to the correct channel and/ or HDMI input. Try a different HDMI cable between the device and the TV or, if unavailable, unplug and replug the HDMI cable. If the Amazon Fire TV device is connected through an A/V receiver, connect it directly to the TV. Disconnect other devices from your TV's HDMI ports. Try setting the TV to a different resolution (1080P or 720P). On the remote, press Up and Rewind together for 5 seconds. The Amazon Fire TV device will cycle through the possible output resolutions, starting with 1080p and working its way down to 480p, pausing at each resolution for 10 seconds. On the Amazon Fire TV, the indicator light will blink yellow. If you see the correct resolution, select Use Current Resolution.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.


Questions & answers

How-to videos

  • How to 'sync' your remote

  • How to 'reboot' your Fire stick

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.