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Samsung 65' 65J6000 UHD Smart LED TV

Product details

  • Brand: Samsung
  • Catalogue number: 423/7893
  • Manufacturer's number: 65J6000

Samsung Support

UK: Eire:
0330 726 7864 08 1871 7100
Mon-Fri: Sat: Sun:
8am to 8pm 9am to 6pm Closed

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FAQs

Please visit here for support on setting your Sky remote to work with your TV.

 

When there is a software update available, a message will normally appear on your screen. It is essential that you accept this update as soon as possible to ensure your viewing experience is optimised. Software updates are carried out to both enhance your viewing experience and to also ensure any minor issues are resolved swiftly.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.


This message will show when the TV is not receiving a signal, either through the aerial or an external device connected.

Ensure you have selected the correct input source for viewing (for example, HDMI if you have an external device connected to the TV via HDMI). If you are using an aerial to watch the inbuilt Freeview channels, change the input source to Digital or DTV to view these channels.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to do a Power Reset

  • Connect a soundbar Using HDMI

  • TV Remote test

  • Connecting your TV to a Mobile Wi-Fi Hotspot

  • How to stop your TV changing volume automatically

  • What to Try if Your TV Cannot Find Channels

  • Understanding TV Wall Mounts

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.