Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Please ensure that the drain hole is clear and free from obstructions such as food or packaging. If this does not resolve the issue, please contact the product helpline found on the right hand side of this page.
Please ensure you regulalry clean and defrost your freezer, this in most cases will prevent the build up of ice. Should you have left the door open for a prolonged amount of time, this will also cause a build up of ice. In this case, please follow the defrosting instructions from withion your instruction manual.
If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.
Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.
When you receive your fridge freezer, it is important to leave it to stand for 4 hours prior to plugging it in, this is to allow the compressor oil to settle within the appliance. You should then ideally wait 24 hours before putting food into it.
How to change your plugs fuse
Food Storage Advice & Guidance
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.