Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Ensure that the appliance is level and on a solid floor. If the issue persists, please contact the product helpline on the right hand side of this page.
Undertake a high temparature service wash using a washing machine cleaner. Please refer to your instruction manual on how to do this.
Please check your drainage pipeand ensure there are no 'kinks' or that the pipe has been squashed in any way as this will reduce or stop the water from draining properly.
Please ensure you have removed the 'transit bolts', refer to your instruction manual on how to do this.
If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.
Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.
How to change your plugs fuse
Unpack & install your washing machine
How to maintain your washing machine
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.