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Pebble Classic Fitness Smartwatch - Red

Product details

  • Brand: Pebble
  • Catalogue number: 436/2809
  • Manufacturer's number: PEBBLE ORIGINAL RED

Pebble Support

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FAQs

If you believe that you have an issue with your charging cable or charging port, we have a few troubleshooting suggestions that may solve your problem. Please be sure to give it enough time to charge and turn on; occasionally, after a depleted battery, Pebble Time may take a while to wake up. We recommend charging Pebble Time for at least 3 hours and then trying to turn it on again by holding the Back button on the left side for 5-10 seconds. It also helps to try turning it on at least once while connected to the cable and once while it is detached. Be sure to try multiple ports and outlets if Pebble Time does not initially indicate that it is charging, as some USB chargers (especially those with batteries built in, or those designed to charge iOS devices) will not reliably charge the Pebble Time, as it draws such little power. If your cable is still not connecting properly with your Pebble Time, please try the following: 

  • Polish the metal charging stations on the cable and on Pebble Time to make sure that there is not a coating or substance preventing the magnetic connection. You can use a pencil eraser to deoxidize and polish them. 
  • Clean all four of the contacts up with (90% or higher) rubbing alcohol. 
  • The charging cable's contacts are spring loaded pins. Depress each of them and make sure that they are popping back smoothly up to the same height relative to each other. 

If the cleaning did not help, please Contact Pebble Support and they can set you up with a replacement cable. Let Pebble know that you have tried the troubleshooting from this page, and anything of note that may be a contributing factor. For example, are the pins or cable misaligned? Are there only certain circumstances when it doesn't work? If you believe that the cable works but your Pebble Time is still not turning on (ie. there is an issue with the software on the Pebble), please Contact Support through your Pebble Time mobile app so that our Support Team receives the data logs they need to diagnose the issue and prevent it from happening to anyone else.

The displays for Pebble Time Round smartwatches are calibrated at the factory. However, also included is a calibration tool within your watch settings that can adjust your screen position until it's right for you. 

  1. To readjust your display, go to the Settings on the watch, then select Display. 
  2. At the bottom of the list, choose Calibration. 
  3. Then, as described on your screen, use the up and down buttons to move your screen into position. 
  4. You'll be able to adjust it horizontally first, and then hit select to move on to the vertical alignment. 
  5. When your screen is where you prefer, just hit select to confirm and you're all set.
If your battery is low or completely depleted, you can recharge Pebble Time with the special USB cable, which is provided with every purchase. The cable connects magnetically with the charging port on the back of Pebble Time.

If you can’t hear sounds on your phone, check the following: 

  • Check that the volume is turned up. 
  • Check that silent mode has not been available. 
  • Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • If the sound issue only occurs on a specific app, check for any app updates. 
  • Check your phone for any software updates. If available, update the software. 
  • If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
  • If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
  • Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
  • Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t send text messages from your phone, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that the Short Message Centre (SMSC) number is correct in your phone. Contact your network provider to get the correct number. 
  • If using a specific messaging app such as WhatsApp or Facebook Messenger, check for any updates or any software settings. 
  • Ensure your phone has not run out of storage. If it is full, it will hinder the ability to send messages. 
  • Check that the Access Point Name (APN) settings are correct. Contact your network provider to get the correct settings. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 

If the issue remains, we recommend contacting your network provider for further support. 

If you can’t make calls, but you can receive them, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that you have not accidentally activated call restrictions such as call-blocking. 
  • If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
  • If you are in an area where you should be roaming, check that your roaming settings are enabled. 
  • If you use Voice over LTE (VoLTE) check that this is turned on. 
  • Check that your network settings are up to date. Contact your network provider for the latest settings.  
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that mobile data is turned on. 
  • If you are roaming, ensure that you your roaming settings are correctly configured.  
  • Check that the Access Point Name (APN) settings are correct on your phone. 
  • If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.