Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Unlike the Xbox 360, which was capable of being positioned on its side or horizontally, the Xbox One can only be placed one way. The Xbox One has been designed to be sat horizontally, vertical positioning of the console is not supported.
Other positioning tips include:
Please select settings and then system. On the left hand side of the screen it will state that there are either 'system updates available' or 'no system updates available'.
For further assistance, please click here.
Firstly ensure you have inserted your disc correctly & also clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.
To check why you are experiencing an error code and further help and support please click here.
Setting up cables for your new Xbox One
Xbox One Tips and Tricks
Xbox One: Set Child Privacy and Online Safety
Manage Kids Spending
Troubleshoot game freezes
Find answers and tips in Xbox Assist
Manage payments and subscriptions for Xbox Live online
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.