Google Chromecast

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Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.

Returns Policy

If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.

Frequently Asked Questions

How can I cast Google Chrome to the Google Chrome Cast?
Please click here to guide you through the set up.
How do I access the offers on the Google Chromecast?
Please click here to guide you through the process and establish what offers are available on your Google Chromecast.
How do I set up the Google Chromecast?
Please click here to guide you through the process.
How do I test my remote control to see if it is working?
Please watch the below video which will guide you through a simple process. All you will need is a smart phone with a camera and of course your remote control!
How does the Chromecast connect to the TV?
The Chromecast is connected to a televisions HDMI port. Power is supplied from an available powered USB port or a USB plug adaptor.
I cannot cast videos to my TV and I have a BT Home hub, what can I do?
1. Go to your BT Home Hub settings menu log; in using the password you set, or the one at the bottom of your router.
2. Go to the Advanced Settings tab.
3. In the Home Network section, turn off Smart Setup.
4. Press apply to update the settings, then try to connect again.
What Apps are compatible with the Google Chromecast?
Please click here for the full list of supported apps.
What are the system requirements for the Google Chromecast?
Please click here to confirm the Google Chromecast system requirements.