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Product details

  • Brand: Apple
  • Catalogue number: 451/9975
  • Manufacturer's number: MK9Q2B/A

Apple Support

UK: Eire:
0800 107 6285 1800 804 062
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

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  1. Connect your device to your computer using the cable that came with it. 
  2. Select your iPhone, iPad, or iPod when it appears in iTunes. 
  3. In the Summary panel, click Restore. 
  4. Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content.

You should reset your device as a last resort and only if you can't restart it. To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Please click here to follow steps to resolve this issue.

Please click here to follow steps to resolve this issue.

Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to clear cache, cookies and history

  • How to sign a document

  • How to set and manage alarms

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.