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Tefal ActiFry Genius XL 2in1 YV970840 Healthy Air Fryer
Buy it on Argos.co.uk

Product details

  • Brand: Tefal
  • Catalogue number: 454/0281
  • Manufacturer's number: YV970840

Tefal Support

UK: Eire:
0345 602 1454 01 677 4003
Mon-Fri: Sat-Sun:
10am to 4pm Closed

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FAQs

• Leave it to cool down completely before cleaning.
• Open the lid and lift the latch to remove.
• Remove the paddle, cooking pan and removable filter.
• All removable pieces are dishwasher safe or may be cleaned with a soft sponge and washing up liquid.
• To prolong the life of your bowl or cooking tray, we recommend handwashing; for dishwasher use, it is preferable to use gentle detergents, such as liquid or gel.
• Dry all the pieces carefully before putting everything back in place.

We do not recommend the use of detergent products other than washing-up liquid.

Yes – this is perfectly normal.

With a dosing spoon of oil of your choice, you'll get light and crispy fries. Depending on your taste, you can add 1 extra spoon of oil for even more delicacy!

Wash the cut chips twice in a bowl of water before cooking to remove any excess starch. It is then essential to dry them thoroughly before cooking in a clean, absorbent tea towel and finally patted dry with kitchen paper. If you are cooking frozen chips you do not need to add any oil as these already contain oil and could make the chips soggy. If using the 2 in1 feature (bowl + tray) after the food is cooked on the tray, cook the chips for a further 2-5 minutes after you've removed the tray to make them crispier.

If the food is taking too long to cook, check the following: 

  • Ensure the correct cooking temperature is set. 
  • Ensure the correct cooking time has been set. 
  • Check that the basket hasn’t been overfilled. 
  • Try rotating the food midway through the cooking progress. 
  • Confirm that the vents aren’t blocked or covered. 
  • Giving plenty of clearance around the appliance.

If the issue remains, please contact the support team using the contact details on this page. 

If the air fryer is noisy, try the following: 

  • Check the positioning of the air fryer. The air fryer should be on a solid level base. If it is not positioned correctly, or sat on top of the power cord, it can cause the appliance to vibrate and cause a noise. 
  • Check for loose food debris. If there is any debris in the food chamber, it may cause a rattling noise whilst cooking. Ensure this is cleaned after usage.

If the issue remains, please contact the support team using the contact details on this page. 

White smoke may be present if there is oil or fat inside the cooking chamber. To rectify, try the following: 

  • Check and clean the cooking chamber and heating oil. 
  • Refer to the user manual for specific cleaning instructions. 
  • Ensure the food cooking does not have a high fat content. 
  • Check if the food has a high moisture content. 
    • If necessary, pat dry the food before cooking in the air fryer.

If the issue remains, please contact the support team using the contact details on this page. 

If there is black smoke coming from the air fryer, check the following: 

  • Ensure there is not any residue food stuck on the heating coil. 
  • Check and clean the cooking chamber and heating oil. 
  • Refer to the user manual for specific cleaning instructions. 
  • Ensure the correct oil is being used. 
    • Oil with a low smoke point can result in black smoke. 

If the issue remains, please contact the support team using the contact details on this page. 

If the food is burning, check the following: 

  • Ensure the cooking temperature is not too high. 
  • Ensure the cooking time is not too high. 
  • Check that the basket has not been overfilled. 
  • Ensure the food is rotated during cooking. 
  • If cooking frozen food, make sure it has fully thawed out before cooking it. 
  • Avoid cooking high fat content food as these can heat up quickly and burn. 
  • Allow sufficient clearance around the appliance to avoid the vents from becoming blocked.

If the issue remains, please contact the support team using the contact details on this page. 

If the cooking is uneven, try the following: 

  • Ensure the food is rotated during cooking. 
  • Check that the basket has not been overfilled. 
  • If cooking frozen food, make sure it has fully thawed out before cooking it.

If the issue remains, please contact the support team using the contact details on this page. 

If the food is undercooked, check the following: 

  • Ensure the cooking temperature is not too low. 
  • Ensure the cooking time is not too short. 
  • Check that the basket has not been overfilled.

If the issue remains, please contact the support team using the contact details on this page. 

If the air fryer has no power, try the following: 

  • Try a mains plug socket. 
  • Change the fuse.

If the issue remains, please contact the support team using the contact details on this page. 

If the air fryer is not heating up, try the following: 

  • Try a mains plug socket. 
  • Change the fuse. 
  • Ensure the basket is correctly inserted. 
  • Ensure the temperature and timer are set to the correct settings.

If the issue remains, please contact the support team using the contact details on this page. 

If the air fryer smells, check the following: 

  • If using for the first time it may be the protective coating. Check the user manual for the recommended test run procedure to get rid of this smell. 
  • Check that there is not any food or debris stuck to the heating coil or cooking chamber. 
  • Refer to the user manual for specific cleaning instructions.

If the issue remains, please contact the support team using the contact details on this page. 

Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to get the best cooking results with your air fryer

  • What to do if your air fryer is not heating

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.