Skip to main content
DYSON SMALL BALL MULTIFLOOR BLS UPR

Product details

  • Brand: Dyson
  • Catalogue number: 460/5360
  • Manufacturer's number: COMPACT MULTIFLOOR

Dyson Support

UK: Eire:
0800 298 0298 01 4757 109
Mon-Fri: Sat-Sun:
8am to 8pm 8am to 6pm

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.

FAQs

Switch OFF and unplug before proceeding. Failure to do so could result in personal injury. Lie the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so. Pull the cleaner head away from the appliance. Use a constant, firm pressure. At each end of the cleaner head there are two red levers: pivot the levers up and out towards the end of the cleaner head until they click swing the base plate open. Beware of sharp objects when clearing obstructions. To refit the base plate, hinge it closed. To refit the base plate: fit the lugs on the lower edge of the base plate behind the lip on the base of the cleaner head swing the base plate down, ensuring it fits correctly; it will click into place. To secure the base plate pivot both levers back into position so they are flush with the surface of the cleaner head. Lay the appliance on its back. Fit the cleaner head back onto the connections underneath the front part of the ball. Slide the cleaner head up into the channels either side of the airway. Push firmly: the cleaner head will click into place and the red latch will engage.

  1. Lie the appliance on its back. 
  2. The cleaner head fits onto the connections underneath the front part of the ball. 
  3. Slide the cleaner head up into the channels either side of the airway. 
  4. Push firmly: the cleaner head will click into place and the red latch will engage. 
  5. Stand the appliance up straight. 
  6. Place the handle and wand assembly into the grooves in the top of the duct on the appliance. 
  7. Push the red handle release button down. 
  8. Slide the handle down in the grooves for about 10cm. 
  9. Let go of the button. 
  10. Pull up the handle gently until it clicks into place the red handle release button will pop up. 
  11. Connect the wand and the hose. Make sure they are seated in the recess of the handle. 
  12. Push the red handle release button down whilst pressing the red button on the hose. 
  13. Slide the handle down into place in the machine. The red handle release button will remain down. This is the storage position. 
  14. Close the wand cap. 
  15. To fit the tool holder, first remove the cyclone and clear bin assembly: release it by pressing the red button at the top of the cyclone. 
  16. Slide the tool holder onto the back of the appliance, just above the ball. 
  17. Press the tool holder on with your thumbs, while holding the front of the appliance with your fingers. The fitting is tight, so use a constant, firm pressure. (Please note: The tool holder is not designed to be removed.) 
  18. Refit the cyclone and clear bin unit. 
  19. Attach the tools. 
  20. Wind the cable around the cable hooks. 
  21. Secure with the clip.

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months. Please see the video library below for a tutorial.

Do not carry out any maintenance or repair work other than that shown in this Dyson Operating Manual, or advised by the Dyson Helpline. Only use parts recommended by Dyson. If you do not this could invalidate your guarantee. Store the appliance indoors. Do not use or store it below 3°C (37.4°F). Ensure the appliance is at room temperature before operating. Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance. If used in a garage, always wipe the base plate and ball with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.

Switch OFF and unplug before looking for blockages. Failure to do so could result in personal injury. Leave to cool down for 1-2 hours before checking the filters or for blockages. Clear any blockage before restarting. Look for blockages in the wand, airways and cleaner head. To release the hose from the machine, you will need to remove the wand. Open the wand release cap. Pull the wand up and away from the handle. Press the red release button in the connecting collar and remove the wand from the hose. Remove the clear bin and cyclone unit. Then release the hose from the appliance by pressing the red tab on the base of the hose you can see it from the front of the appliance. Check for blockages in the hose. Beware of sharp objects when checking for blockages. To refit the hose, align the guides on the base of the hose with the channels in the neck of the airway. Ensure the red tab faces the front of the appliance. Push the hose on. It will click into place. To refit the wand follow the instructions above in the Operation section. To remove the base plate to access an obstruction, see Base plate disassembly/reassembly. To look for blockages in the front airway between the ball and the cleaner head you will need to remove the cleaner head: see Base plate disassembly/reassembly below on how to do this. To look for blockages in the rear airway between the ball and the cleaner head you will need to release the elasticated rear connection. Pull the plastic connector towards you to release from the upper airway. To replace it, pull it a little way out on the horizontal so that it aligns with the upper airway. Gently release it so it pulls itself back into place. Beware of sharp objects when checking for blockages. Refit all parts securely before using. Clearing blockages is not covered by your guarantee.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the machine or tools are blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check for blockages prior to re-starting the machine.

Your appliance has two washable filters. Check and wash the filters regularly according to instructions to maintain performance. Switch OFF and unplug before checking or removing the filters. The filters may require more frequent washing if vacuuming fine dust. Wash with cold water only. Do not use detergents. Do not put the filters in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame. 

Filter A: Remove the cyclone and clear bin (see Emptying the clear bin). Release the catch on the front of the cyclone handle and then remove the filter. Wash the filter with cold water only. Hold under a tap and run water through the open end until the water runs clear. Turn upside down and tap out. Squeeze and twist with both hands to make sure the excess water is removed. Run water over the outside of the filter until the water runs clear. Squeeze and twist with both hands to make sure the excess water is removed. Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours. Replace the filter into the cyclone. Swing the handle back into place. Ensure the latch clicks to engage and is secure. Fit the cyclone and clear bin unit onto the appliance (instructions above). 

Filter B: Lie the appliance on its side. To remove filter B: turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released lift off the cover turn the filter one-quarter anti-clockwise to release. Wash the filter with cold water only. Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.) Leave to dry completely for a minimum of 24 hours. It is normal for the filter in the ball to turn grey in colour. To refit filter B: refit the filter on to the ball secure the filter by turning it clockwise so the white arrows align. When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

Please click here and select your model for comprehensive support information.

Please click here where you can view the spare parts available.

How-to videos

  • Getting started

  • Resetting the brush bar

  • Replacing the brush bar

  • Vacuum cleaner wont recline

  • Washing the filters

  • How to change your plugs fuse

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.