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Click here for important updates to our Returns Policy, Stores, Website & Contact Centre during the current Covid-19 pandemic.


Product details

  • Brand: Vax
  • Catalogue number: 476/9402
  • Manufacturer's number: U84-AL-UE

Vax Support

UK: Eire:
0330 026 8455 18 0092 8308
Mon-Thu: Fri-Sun:
9am to 5pm Closed

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Please check the panel on the box to make sure the part is included with your vacuum cleaner or refer to your instruction manual.
  • The plug may not be fully pushed into the electrical socket. 
  • Check the fuse in the plug if this needs replacing, always replace with a 13amp British fuse
  • The motor thermostat may have tripped. If this has happened, unplug the vacuum cleaner. 
  • Remove and empty the dirt container and check the hose for blockages. 
  • Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the filters you will need to wait 24 hours for the filters to fully dry before putting them back into the vacuum cleaner).
  • The filters may not be correctly itted. 
  • The dirt container may be full or blocked. 
  • The filters may need cleaning. 
  • There may be a blockage in the hose.
The brushbar may be obstructed, check the brushbar and clear any hair or debris.
  • The brushbar may not be turned on. 
  • The vacuum cleaner may not be reclined. 
  • The lift out cylinder may not be correctly assembled to the back panel and loorhead. Go to Getting started in the user manual. 
  • The brushbar may be obstructed. 
  • The brushbar may need resetting. 
  • The belt may be broken.
  • The dirt container may not be fitted correctly, remove the dirt container and re-attach making sure it is clicked firmly into place. 
  • The air vent is open, reducing the suction. The dirt container may be blocked, empty the dirt container and clean the filters. 
  • There may be a blockage in the hose. Check and clear any blockages. 
  • The brushbar may not be turning. Go to Why isnt my brushbar rotating? below. 
  • If the accessory/tool will not pick up, check and clear any blockages.

How-to videos

  • Support Overview

  • Cleaning and maintenance

  • How to change your plugs fuse

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.