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SMARTWATCH SAMSUNG GALAXY GEAR S2 SPORT

Product details

  • Brand: Samsung
  • Catalogue number: 520/7042
  • Manufacturer's number: 5207042

Samsung Support

UK: Eire:
0330 726 7864 08 1871 7100
Mon-Fri: Sat: Sun:
8am to 8pm 9am to 6pm Closed

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FAQs

he Gear Fit2 calculates the number of floors climbed as the number of steps taken combined with the height. It calculates one floor as climbing up three metres. This is also why your floor count might increase if you walk up a steep path.

 

The floor count may not reflect the actual number of floors climbed if there is a difference in height between floors.

The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.

The app comes pre-installed on new devices, but you can also install it on older devices by searching for 'Samsung Members' in the Play Store.

You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.


How do I submit an Error Report?

If you’re experiencing an unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.

The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).

The first time you tap the 'Send Feedback' option, you will be asked to confirm whether to send it Always or Once only.

To submit an error report on a mobile or tablet, launch ‘Samsung Members App’ > Support > Send Feedback > Error Report

On the watch, make sure that Settings > About Gear > Report Diagnostics > Toggle On, then on your phone, launch ‘Galaxy Wearable App’ > More (3 dots) > Contact us > Error Reports > Input Symptoms > SEND

Depending on the purpose of the app and its permissions, it's possible that the app is in violation of Google Play services terms. These state that adverts on the lock screen are not allowed unless the stated purpose of that app relates to the lock screen. 

How do I know which app is causing the problem? 

If the ads have only recently started appearing, it is likely due to an app you have either recently downloaded or an old app that has recently updated and changed its permissions. 

 The below apps have added advertisements to the lock screen at some point. If you have any of these apps on your device, try uninstalling or disabling them to solve the problem: 

 - Super-Bright LED Flashlight/Torch
- ES App Locker
- GO apps (e.g. GO Keyboard, GO Weather)
- KittyPlay
- Peel Remote app

- Photo Editor Pro

- TouchPal apps

- VideoShow video editor

- Xender 

- Z Camera (and Zero Team apps)

- HiFont

- Battery Doctor

- FotoRus

- UC Browser

- Apps2SD

- 360security

- Photo Collage Editor

- LOCX: App Lock

- XBrowser

- Solo Launcher

- Dolphin Browser

If you can’t hear sounds on your phone, check the following: 

  • Check that the volume is turned up. 
  • Check that silent mode has not been available. 
  • Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • If the sound issue only occurs on a specific app, check for any app updates. 
  • Check your phone for any software updates. If available, update the software. 
  • If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
  • If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
  • Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
  • Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t send text messages from your phone, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that the Short Message Centre (SMSC) number is correct in your phone. Contact your network provider to get the correct number. 
  • If using a specific messaging app such as WhatsApp or Facebook Messenger, check for any updates or any software settings. 
  • Ensure your phone has not run out of storage. If it is full, it will hinder the ability to send messages. 
  • Check that the Access Point Name (APN) settings are correct. Contact your network provider to get the correct settings. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 

If the issue remains, we recommend contacting your network provider for further support. 

If you can’t make calls, but you can receive them, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that you have not accidentally activated call restrictions such as call-blocking. 
  • If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
  • If you are in an area where you should be roaming, check that your roaming settings are enabled. 
  • If you use Voice over LTE (VoLTE) check that this is turned on. 
  • Check that your network settings are up to date. Contact your network provider for the latest settings.  
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that mobile data is turned on. 
  • If you are roaming, ensure that you your roaming settings are correctly configured.  
  • Check that the Access Point Name (APN) settings are correct on your phone. 
  • If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.