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Product details

  • Brand: Alba
  • Catalogue number: 532/2226
  • Manufacturer's number: CDV5N

FAQ Questions & Answers Videos Returns policy

Frequently Asked Questions

  • Ideally the set top box needs to connect to an external household aerial. If this is unavailable an indoor aerial can be used, but the channels received will be dependent on the quality and power of the signal in your area.
  • Please click here and enter your postcode for the most up to date coverage.

  • The Alba set top box is connected to the television by a SCART lead.
  • When turning on you will see the first time installation page. ÂÕ Select a Language using the Left/Right Arrows. ÂÕ Scroll down. ÂÕ Select Area using the Left/Right Arrows. ÂÕ Press the OK button. Note: Do you want to install Yes/No will be displayed. ÂÕ Scroll to Yes and press the OK button. Note: it will now scan for channels and once completed show the first channel picked up.
  • Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!

  • If you have previously had good coverage, and you have now lost some of your channels, try retuning your set top box to reload channels. If channels are still missing you may need to clear the memory of your box before retuning. Make sure it is turned off and unplug the aerial. Turn on the equipment again and retune without the aerial; your box won't find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the first time installation’ option (sometimes called ‘default or factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions. There are also local factors to consider if you have lost a block of channels only, for example a portion of the local signal may have been reduced in power or work could be being carried out.

  • Please click here to see the most up to date list of channels available in your area.


Set Top Box Power Reset

How to test your remote control

Returns Policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.