Philips 43PUS6401 43 Inch 4K Ultra HD Ambilight Smart TV

538/9465

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Philips TV Support

  • Call: 0207 949 0319
  • 01 524 5443
  • Mon-Fri: 8:30am – 8pm
  • Sat: 9am – 6pm
  • Sun: Closed

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Product details

  • Brand: Philips
  • Catalogue number: 538/9465
  • Manufacturer's number: 43PUS6401
  1. Returns policy
  2. FAQ
  3. Digital guides
  4. Videos

Returns Policy

If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page.  If you still need to return your item please visit our most up to date returns policy here.


Frequently Asked Questions

  • We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring.  We also offer aerial & freesat installations.  Please click here for further details.

  • Please click here to obtain your unique code for your TV and follow the instructions within this video.

     

  • Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!


  • Check all connections are fully inserted on both your television and your viewing source (i.e your Sky box). If the issue persists, please contact us using the details on the right hand side of this page.

  • Please carry out the following steps. 

    1. Try to power on using the button on the TV 
    2. Replace the batteries in your remote control 
    3. Unplug your TV from the mains for 60 seconds, replace the plug and try again. If the issue persists, please contact us using the details on the right hand side of this page.
  • When there is a software update available, a message will normally appear on your screen. It is essential that you accept this update as soon as possible to ensure your viewing experience is optimised. Software updates are carried out to both enhance your viewing experience and to also ensure any minor issues are resolved swiftly.

Digital Guides

Digital Guide

Click here to view a Digital Guide for your product.


Video: How to change your plugs fuse


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