Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Before you begin, make sure that: You are using the power adapter and micro-USB cable that came with your device. You are charging your device from a power outlet. Using a USB port connected to a computer will increase charging time. The micro-USB cable is securely connected to your device and power adapter. Then:
To reset your Parental Controls password: Swipe down from the top of the screen and tap the Parental Controls notification. Enter an incorrect password five times. Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window. Enter your Amazon account password (this is the password you used to register your device and to sign in to Amazon) and then tap Continue. Enter your new Parental Controls password and then tap Finish.
If the screen on your Fire tablet is frozen, or your device is unresponsive in general, restart it.
Confirm that your device is connected to the Internet, either through Wi-Fi or through a mobile connection, such as 4G, if enabled for your device. Your device must be connected to the Internet to buy and sync content or to download content from the Cloud. Check the status of your wireless connection from the status bar at the top of the screen. The Wi-Fi icon will indicate the strength of your wireless connection. A mobile connection will show LTE, 4G, 3G, EDGE, or GPRS. If you are in an area with a poor Wi-Fi signal, try turning it off and back on, or selecting a different Wi-Fi network.
Verify that your device is registered to the correct Amazon account. If you have multiple household profiles on your Fire tablet, make sure that you are in the correct profile. To verify that you are in the correct profile, swipe down from the top of the screen and tap the profile icon in the upper right corner of the Quick Settings menu. If the wrong profile is selected, tap the correct profile to open it. To verify that your device is registered to the correct account, swipe down from the top of the screen and tap Settings and then tap My Account. If you see the wrong account listed, tap Deregister, and then tap Deregister again to confirm. After you deregister your device, tap Register to register your Fire tablet to the correct account. If your device is registered to the correct account, confirm that your device is connected to a wireless network. Then, swipe down from the top of the screen and tap Sync Device.
Note: Content over 50MB can't be downloaded over a mobile network connection.
Swipe down from the top of the screen and then tap Settings > Apps & Games > Manage All Applications > All. You can clear data, clear cache, force stop, or uninstall the application if you are having problems with it.
Note: Amazon applications, such as Silk Browser, cannot be uninstalled from your device. If you clear data, it won't delete the app; however, saved information such as game scores or account information may be lost or need to be re-entered.
Tip: Quickly force stop an app by accessing the Task Switcher. Tap the square icon in the Navigation bar at the bottom of the screen. Tap the X or swipe away any item to force stop the application.
How to change your plugs fuse
Reset your tablet using recovery mode
Using Voice view
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.