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HIVE ACTIVE HEATING

554/1375

HIVE ACTIVE HEATING
Instruction manual

Product details

  • Brand: Hive
  • Catalogue number: 554/1375
  • Manufacturer's number: 5.05E+12

Hive Support

UK: Eire:
0333 202 9614 +44 333 202 9614
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FAQs

Your thermostat can automatically change the temperature in your home according to a schedule you set. To adjust your heating schedule, activate the main display by pressing any button and then simply press > for two seconds. The display will change and show EDIT AUTO - now you can update it.

To adjust your schedule, activate the main display by pressing any button and then simply press < for two seconds. The display will change to show EDIT AUTO - now you can update it.

If you are going away and do not need hot water, you can save energy by switching your hot water to OFF. To do this simply press < repeatedly to scroll through the hot water modes until OFF is displayed.

LOW BATTS on the display means your thermostat’s batteries are low and need changing for two new AA batteries. If the batteries go completely flat your thermostat will stop working and the message CHG BATTS will appear. To change the batteries: 

  1. Press the two buttons on the sides of the thermostat and slide it up and off the wall. 
  2. Remove the batteries by turning the thermostat over and pulling the ribbon. 
  3. Add new batteries, taking care to tuck the ribbon underneath them, and then replace the thermostat on the wall.
Hive’s frost protection activates automatically to help avoid causing damage to your home when you are away. When the temperature in your home drops very low, frost protection will increase your home temperature up to 7°C.
This means the thermostat has lost contact with the rest of your Hive system and can no longer communicate with your boiler. This may be due to loss of power, being moved out of range or it could be due to radio interference. If this happens your thermostat is not able to control your heating or hot water but you can still switch your heating and hot water on and off manually by pressing the buttons on the Hive box beside your boiler.

How-to videos

  • How to remove batteries & replace frame

  • How to set up heating & hot water schedules

  • How to set up your holiday mode, child lock and frost protection temperature

  • How to set your Heating & Hot Water Schedule on iOS

  • How to set up Temperature Alerts on iOS

  • How to set your Hot Water schedule on iOS

  • How to set your Heating & Hot Water Schedule on Android

  • How to set up Temperature Alerts on Andriod

  • How to set up Hot Water schedule on Android

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Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.