Frequently Asked Questions

• Do you offer any TV installation services?

  We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring.  We also offer aerial & freesat installations.  Please click here for further details.

• How do I programme my Sky remote to work with my TV?

  Please click here to obtain your unique code for your TV and follow the instructions within this video.

   

• How do I test my remote control to see if it is working?

  Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!

  
  

• I have a picture but no sound?

  Check all connections are fully inserted on both your television and your viewing source (i.e your Sky box). If the issue persists, please contact us using the details on the right hand side of this page.

• My TV is stuck on 'standby'?

  Please carry out the following steps. 

  1. Try to power on using the button on the TV 
  2. Replace the batteries in your remote control 
  3. Unplug your TV from the mains for 60 seconds, replace the plug and try again. If the issue persists, please contact us using the details on the right hand side of this page.