Frequently Asked Questions

• Do you offer any TV installation services?

  We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring.  We also offer aerial & freesat installations.  Please click here for further details.

• Does The Freeview Play App require a freeview Aerial connection?

  Yes, you will need the ability to tune in your television using an aerial this can be anything from a Roof or Loft aerial to a small portable aerial depending on your location.  You can check your aerial requirements here.

• Does this TV have Netflix?

  Yes, this TV does have Netflix, please go the app portal where you will  see the logo.

  
  

• How do I programme my Sky remote to work with my TV?

  Please click here to obtain your unique code for your TV and follow the instructions within this video.

   

• How do I test my remote control to see if it is working?

  Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!

  
  

• I don’t have an aerial, can I still get the on-demand apps such as BBC iPlayer?

  Yes you can get the BBC iPlayer app by not agreeing to the Freeview Play terms of use during your First Time Installation of the television.  If you have gone past this section already, you can re-install the television via the Install and Re-tune menu.  For further advice on how to do this, please contact Argos Tech Support on 0345 604 0105, we'll have you up and running in a few minutes!

• I have a picture but no sound?

  Check all connections are fully inserted on both your television and your viewing source (i.e your Sky box). If the issue persists, please contact us using the details on the right hand side of this page.

• My TV is stuck on 'standby'?

  Please carry out the following steps. 

  1. Try to power on using the button on the TV 
  2. Replace the batteries in your remote control 
  3. Unplug your TV from the mains for 60 seconds, replace the plug and try again. If the issue persists, please contact us using the details on the right hand side of this page.
• I seem to be missing some fixings for my product or a part is damaged, what should I do?

  We are sorry that you have a damaged/missing part, please click here to order spares for your product. We’ll do our best to get the required part to you as soon as possible (usually within 48 hours)

• Are you likely to have the spare part I need in stock?

  We stock 1000s of spare parts, so chances are we will be able to help you!