Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring. We also offer aerial & freesat installations. Please click here for further details.
Yes, you will need the ability to tune in your television using an aerial this can be anything from a Roof or Loft aerial to a small portable aerial depending on your location. You can check your aerial requirements here.
Yes, this TV does have Netflix, please go the app portal where you will see the logo.
Please click here to obtain your unique code for your TV and follow the instructions within this video.
Please watch the below video which will guide you through a simple process. All you will need is a smart phone with a camera and of course your remote control!
Check all connections are fully inserted on both your television and your viewing source (i.e your Sky box). If the issue persists, please contact us using the details on the right hand side of this page.
Please carry out the following steps.
We are sorry that you have a damaged/missing part, please click here to order spares for your product. We’ll do our best to get the required part to you as soon as possible (usually within 48 hours)
We stock 1000s of spare parts, so chances are we will be able to help you!
Click here to view an interactive step-by-step guide for your product.
How to change your plugs fuse
Programme Your Sky Remote For Your TV
How to register your product
How To Setup, Access And Use Freeview Play
How to 'Power Reset' (Troubleshoot Tip!)
How to test your remote control
Connect a soundbar Using HDMI
Resolving issues with Netflix/YouTube
First time installation
Connecting to Wi-Fi
Enabling Enhanced HDMI
Loss of sound with Sky Box
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.