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WORX WG778E Cordless Lawnmower - with 2x20V Batteries

Product details

  • Brand: Worx
  • Catalogue number: 605/9062
  • Manufacturer's number: WG778E.2

Worx Support

UK: Eire:
0345 202 9679 +44 345 202 9679
Mon-Fri: Sat-Sun:
9am to 5pm Closed

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FAQs

Uneven cutting of grass can usually be caused by the grass collection or the length of the grass. 

If the lawnmower is cutting unevenly, check the following: 

  • Check that there is not a build-up of grass clipping and debris. Before removing the clippings, ensure the mower is powered off completely and unplugged. 
  • Check that the grass is not too long for the cutting height. If the grass is quite long, we recommend adjusting the cutting height higher and only cutting a small amount at a time. 
  • Check that there is no damage to the blades. If there is any damage, you may need to sharpen or replace the blade. Refer to your user manual for how to proceed with this. 

If the lawnmower is not cutting at all, check the following: 

  • Check that there is not a build-up of grass clipping and debris. Before removing the clippings, ensure the mower is powered off completely and unplugged. Once any clippings are removed, carefully check to see if there is movement when turning. 
  • Check that the grass is not too long for the cutting height. If the grass is quite long, we recommend adjusting the cutting height higher and only cutting a small amount at a time. Similarly, ensure that the cutting blade height is not too high that it is not touching the grass at all. 
  • Check that there is no damage to the blades. If there is any damage, you may need to sharpen or replace the blade. Refer to your user manual for how to proceed with this. 

It is normal for the lawnmower to make a noise whilst cutting due to the motor operation and the turning of the blades. However, if the noise seems abnormal or louder than usual, check the following: 

  • Check that there is not a build-up of grass clipping and debris. Before removing the clippings, ensure the mower is powered off completely and unplugged. 
  • Check that there is no damage to the blades. If there is any damage, you may need to sharpen or replace the blade. Refer to your user manual for how to proceed with this. 
  • Check that the grass collection container is full. If it is full of clippings, then you may hear excess noise from the container. To resolve this, turn off, empty the container, and then turn on to resume operation. 

If the lawnmower won’t start, try the following: 

  • Press and hold the safety button before applying the power button/lever (check the user manual for the location of this button). 
  • Check that the battery has been fully charged and is fitted correctly into the unit. 
  • Check the battery temperature; if the battery feels too warm or cold after charging/storage allow it time to get to the recommended operating temperature before turning on. This information can usually be found in your user manual. 
  • Check that there is not a build-up of grass clipping and debris. Before removing the clippings, ensure the mower is powered off completely and unplugged. 
  • Check that the grass is not too long for the cutting height. If the grass is quite long, we recommend adjusting the cutting height higher and only cutting a small amount at a time.

If there is a loss of power when mowing, check the following: 

  • Check that there is not a build-up of grass clipping and debris. Before removing the clippings, ensure the mower is powered off completely and unplugged. 
  • Check that the grass is not too long for the cutting height. If the grass is quite long, we recommend adjusting the cutting height higher and only cutting a small amount at a time. 
  • Check that the battery has been fully charged and is fitted correctly into the unit. 
  • Check the battery temperature; if the battery feels too warm or cold after charging/storage allow it time to get to the recommended operating temperature before turning on. This information can usually be found in your user manual.

How-to videos

  • Tips for Looking After Garden Power Batteries

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.