FITBIT FLEX 2 BLACK

For help understanding the tracker notifications watch the 'How to Use Notifications' video below or alternatively click here for more information. 

Fitbit Flex 2 comes with a large and a small wristband. If you choose the large wristband, you’ll need to remove the clasp from the small wristband and put it into the large wristband:

1. Push the clasp out from the inside of the wristband. You may find it helpful to first remove the square peg and then the round peg.
2. Pull out the clasp.
3. Insert the clasp into another wristband by lining up the pegs with their matching holes and pressing firmly until both pegs snap into place.
   
4. If there is a bulge on the inside of the band, find a small object like a credit card to push it flat.

To put the pebble into a wristband, hold it in your hand with the back facing up. Find the dot on the back of the pebble and insert that end where you see a corresponding dot on the wristband.

If your tracker has one of the following problems, it may be fixed by a restart:

• Your tracker isn't syncing
• Your tracker isn't responding to button presses, taps, or swipes
• Your tracker is charged but doesn't turn on
• Your tracker isn't tracking your steps or other stats

These steps explain how to restart a Flex 2.

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
   
   
3. (You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking)
4. Find the button on the charging cable below the tracker compartment.
5. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
6. Remove the pebble from the charging cable and insert it back into the wristband.
   
   

If Flex 2 still doesn't work after a restart, contact Customer Support.

For detailed steps on how to set up your tracker click here.

Your Fitbit tracker's settings can record your sleep in either "sensitive" mode for extremely detailed sleep reporting or "normal" mode for a more basic idea of your sleep patterns. 

• The normal setting counts significant movements as being awake (such as rolling over) and is appropriate for most users.
• The sensitive setting will cause your tracker to record nearly all movements as time spent restless or awake. This setting may be helpful for users who wake up feeling tired even though their sleep history shows sufficient rest.

If your Fitbit tracker is worn consistently each night with the same setting, the data that it produces should be useful. To change your setting in the Fitbit app for iOS or Windows 10, go to Account > Advanced Settings > Sleep Sensitivity. To change your setting in the fitbit.com dashboard, go to Settings > Devices> scroll down to Sleep Tracking.

• During sleep mode, when your body is completely at rest and not moving, your Fitbit tracker records that you are asleep.
• A restless state of sleep indicates that you moved from a very restful position into one involving greater movement, such as turning over in bed. This doesn't necessarily mean that you were fully awake or cognizant of your movements, but it may indicate that you were not getting the most restful sleep possible at that time.
• When your tracker indicates that you are moving so much that restful sleep would not be possible, your sleep graph will indicate that you were awake.

Make sure your tracker is charged and then try these steps:

1. Turn your tracker off and on again using the instructions in How do I restart my tracker?
2. Try the firmware update again. If it doesn't work, reboot your mobile device and try the update again.
3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

   Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why is my tracker only syncing with one mobile device?

4. For assistance, please contact Customer Support.

To explore the compatibility of your device, please click here.  On this page, you will be able to select your device type & view all of the available features within the Fitbit app.