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Amazon Echo Dot Multimedia Speaker - Black

Product details

  • Brand: Amazon
  • Catalogue number: 634/9693
  • Manufacturer's number: B01DFKBL68

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FAQs

  • Solid blue with spinning cyan lights 
    • The device is starting up.
  • All lights off 
    • The device is active and waiting for your request.
  • Solid blue with cyan pointing in direction of person speaking 
    • Alexa is busy processing your request.
  • Orange light spinning clockwise 
    • The device is connecting to your Wi-Fi network.
  • Solid red light 
    • You have turned off the microphones on your device. Press the Microphone button to turn on the microphones.
  • White light 
    • You are adjusting the volume level on your device.
  • Continuous oscillating violet light 
    • An error occurred during Wi-Fi setup. To learn more, go to Your Echo Device Doesn't Connect to Wi-Fi.
  1. Use a paper clip (or similar tool) to press and hold the Reset button for five seconds. You can find the Reset button at the base of your device. After you press and hold the Reset button, the light ring on your Echo device turns orange, and then blue.
  2. Wait for the light ring to turn off and on again. The light ring then turns orange, and your Echo device enters setup mode.
  3. Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon account.

Keep in mind

For Alexa to work, you need an active Wi-Fi connection. An active Wi-Fi connection means that Alexa can stream music and other media from the cloud and answer your questions or process your requests.

Place your Alexa device in an ideal location

  • Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (such as microwave ovens or baby monitors).
  • If your Alexa device is on the floor, move it to a higher location.

Be clear

  • Make sure there is no background noise when you speak to Alexa.
  • Speak naturally and clearly to Alexa.

Be specific

  • Repeat your question or request.
  • Rephrase your question or make it less general. For example, there are many cities around the world called "Springfield." If you want to know the weather in Springfield, Illinois, say, "Alexa, what's weather like in Springfield, Illinois?"
  • Check the Alexa app to see what Alexa heard. On the home screen, select More at the bottom of the interaction card. You can read what Alexa heard, listen to the request, or provide feedback.

(Optional) Use Voice Training

For Amazon Tap and Echo devices, you can use Voice Training. Voice Training helps Alexa understand your speech patterns. During a Voice Training session, the Alexa app shows 25 different phrases, which you say to your device.

Compatibility

  • iOS 7.0 or higher
  • Android 4.4 or higher
  • Fire OS 2.0 or higher
  • Computer web browsers (http://alexa.amazon.com): Safari, Chrome, Firefox, Microsoft Edge, or Internet Explorer (10 or higher)

iOS

Restart your iPhone, iPad, or iPod touch 

  1. Press and hold the Sleep / Wake button on your iOS device until a slider appears on the screen.
  2. Press and drag the slider to turn the device off.
  3. After your device turns off, press and hold the Sleep / Wake button to restart the device.

Force close the app 

  1. Press the Home button twice until previews of your most recently used apps appear on the screen.
  2. Swipe until you locate the Alexa app, and then swipe up on the app to close it.

Uninstall and reinstall the app 

  1. Press and hold the Alexa app until it "shakes" on the screen, and then tap the X on the app.
  2. After you uninstall the app, go to the Apple App Store and install the Alexa app again.

Android

Restart your Android device 

  1. Press and hold the Power button, and then select the option to turn off your device.
  2. After your device turns off, press the Power button again to restart the device.

Force close the app 

  1. From the Home screen of your Android device, go to Settings > Apps (or Applications). For some devices, you may need to select Manage applications next.
  2. Locate Alexa from your list of installed apps, and then select Clear Data.
  3. After you clear the application data, select Force Stop.

Uninstall and reinstall the app 

  1. From the app menu on your Android device, select Alexa, and then select Uninstall.
  2. After you uninstall the app, go to Google Play and install the Alexa app again.

Fire OS

Restart your Fire OS device 

  1. Press and hold the Power button, and then select the option to turn off your device.
  2. After your device turns off, press the Power button again to restart the device.

Force close the app 

  1. From the Home screen of your Fire OS device, swipe down from the top of the screen to openQuick Settings, and then tap Settings OR More > Apps & Games OR Applications >Manage All Applications OR Installed Applications.
  2. Locate Alexa from your list of installed apps, and then select Clear Data.
  3. After you clear the application data, select Force Stop.

Uninstall and reinstall the app 

  1. From the app menu on your device, select Alexa, and then select Uninstall.
  2. After you uninstall the app, go to the Apps library, and then select Alexa to download the app again.

Web Browser

  1. Reload the web page.
  2. Clear the cache and cookies from your browser. When you clear the cache and cookies, this removes any website settings (such as usernames and passwords) from your browser.
  3. Close your web browser and open it again.

Before you begin

  • Set your mobile device to Bluetooth pairing mode.
  • Make sure your mobile device is in range of your Echo.

Note: Phone calls, text messages, and other notifications from your mobile device can't be received or read by Echo, and audio from Echo can't be sent to Bluetooth speakers or headphones.

  1. Say, "Pair." Alexa lets you know that Echo is ready to pair.

    Note: To exit Bluetooth pairing mode, say, "Cancel."

  2. Open the Bluetooth settings menu on your mobile device, and select your Echo. Alexa tells you if the connection is successful. You are now ready to stream audio from your mobile device to Echo.
  3. To disconnect your mobile device from Echo, say, "Disconnect."

    Note: After you pair your mobile device, you can immediately connect your Echo to your mobile device. Turn on Bluetooth on your mobile device, and then say, "Connect." If your Echo is paired with multiple mobile devices, it connects to the most recently paired device.

Keep in mind

An intermittent Internet connection or low available bandwidth is usually the cause of many streaming issues. To stream music, audiobooks, and other content through Alexa, your Internet connection needs to be at least 512 Kbps (0.51 Mbps).

Reduce Wi-Fi congestion

If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance.

  • Turn off devices you aren't using to free up bandwidth on your network.
  • Move your Alexa device closer to your router and modem if it's in a different room or blocked by an object.
  • Move your Alexa device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
  • If your Alexa device is on the floor, move it to a higher location.

Restart your Alexa device and network hardware

You can restart your Alexa device, Internet modem, and/or router to resolve most intermittent Wi-Fi issues. 

  1. Turn off your router and modem, and then wait 30 seconds.
  2. Turn on your modem, and then wait for it to restart.
  3. After you restart your modem, turn on your router, and then wait for it to restart.

After you restart your network hardware, turn your Alexa device off and on again.

Make sure these ports are open on your router

If you have a firewall on your network, check to see if these UDP ports are open for outgoing traffic. Alexa needs these ports open to work correctly:

  • 123
  • 443
  • 4070
  • 5353
  • 40317
  • 49317
  • 33434

If you're not sure if you have a firewall on your network, please contact your network administrator.

Contact your Internet service provider, router manufacturer, or network administrator

If you still can't stream any content on your Alexa device, you may want to contact your Internet service provider, your router manufacturer, or your network administrator.

  • Make sure you're using the power adapter that was included with your device. 
  • Make sure you have an active internet connection. 
  • Check that your device isn't muted. The light indicator is red when your device is muted. 
  • For devices without a screen: press the Action button to see if your device responds. 
  • To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. 
  • Speak naturally and clearly. 
  • Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?" 
  • Try saying, "Did you hear me?" 
  • Unplug your device and then plug it back in. 
  • Unplug your device or the power adapter from the power outlet. Then plug it back in. 
  • For devices with removable batteries, remove and reinsert the batteries to restart the device.

To reset your device and keep your smart home connections: 

  1. Press and hold the Action button for 20 seconds. 
  2. Wait for the light ring to turn off and on again. 
  3. Your device enters setup mode.

To reset your device to its factory settings: 

  1. Press and hold the Volume down and Microphone off buttons for 20 seconds. 
  2. Wait for the light ring to turn off and on again. 
  3. Your device enters setup mode. 

Note: This reset erases all your personal information and any device and smart home connections. 

A flashing yellow light on your Echo device means that you have a notification or a message from an Alexa contact. 

If you see a flashing yellow light on your Echo device, try the following steps:                                       

  • Say, "What notifications do I have?"           
  • Say, "What messages do I have?"    
  • Update your notification settings in the Alexa app.

A spinning or flashing green light on your Echo device means there's an incoming call or an active call or an active Drop In. 

If the light is flashing:

  • Say, "Answer Call."

If the light is spinning:

Your Echo device has an active call or Drop In ready for you. If you didn't expect a call or Drop In, try these things:                                       

  • Say, "Hang Up."
  • Check your voice history to see if Alexa misheard you and started a call or Drop In.
  • Turn off Drop In.
  • Turn off Communications for specific Alexa devices.

Note: If your device loses internet connection and won't reconnect, first try to Restart Your Alexa Enabled Device. If that doesn't work, or if your device has intermittent connectivity issues, try the following:

  • Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router.
  • Check that your Echo device is away from any devices that cause interference.
  • Check that your router is working with other devices.
  • If you have several devices connected to your Wi-Fi network, turn some of them off  temporarily.
  • If your Wi-Fi password recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show.
  • If your device is still having intermittent connection issues, Reset Your Echo Device.
  • Make sure your Echo device has the latest software update. 
  • Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:                                                                       
    • Advanced Audio Distribution Profile (A2DP SNK)
    • Audio/Video Remote Control Profile  
  •  Move your Bluetooth and Echo devices away from sources of possible interference.
  •  Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
  •  If you've previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.

Questions & answers

How-to videos

  • How to 'reset' your Echo Dot

  • What the Lights on Your Device Mean

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.