PHILIPS S9 S9211 ROTARY SHAVER SMART C

If your Philips Shaver is not working or turning on, read below the possible causes and our advice on how to solve them yourself

1. Your Philips shaver is not charged

If you have a rechargeable Philips Shaver, it is possible, that its battery has drained out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.

If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use.

2. Your Philips shaver is dirty

It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.

To fix this problem, properly clean your shaver. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.

In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.

3. Your Philips shaver is not assembled correctly

Another reason why your shaver might not be working is that it is not assembled correctly. To find out proper instructions on how to reassemble your shaver, refer to your user manual.

4. The travel lock on your Philips shaver is activated

Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.

To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again. 

To get the best results from your Philips Shaver, follow our tips and tricks outlined below.

1. Allow your skin an adjustment period

If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.

3. Be gentle

While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.

Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.

4. Tips for wet shaving

When using your Philips Shaver with a foam or shaving gel, take care of the following tips:

Always wash your face with water and soap before you start shaving.

Apply your favorite shaving gel or foam to your skin.

Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.

5. Tips for dry shaving

Most Philips Shavers can be used for both wet and dry shaving. If you are shaving without water, please take care of the following things:

Firstly, always wash your face with some water and soap and then dry it properly.

Allow at least 15 minutes for your skin to dry completely before you start shaving.

Move the shaver on your skin in circular movements to cut all hair growing in different directions.

You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.

2. Pre-trim your long facial hair

Shaving long hair can be uncomfortable and may lead to skin irritation.

If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.

Some Philips Shavers come with a trimming attachment that you can use to trim your beard. Otherwise, use your normal beard trimmer.

If you are having trouble charging your Philips Shaver, try our troubleshooting advice to solve this issue yourself.

1. Shaver is not plugged in

Make sure that the charging cable of your Philips Shaver is connected correctly to your shaver and plugged in a working electric socket.

2. The charger or charging cable is not compatible with your Philips shaver

You should always use the original Philips Charger and (USB) cable to charge your Philips Shaver.

3. Energy saving mode is on

When your Philips Shaver is charging, you can see an indicator light or battery symbol flashing on it. To save energy, this indicator light automatically turns off 15 or 30 minutes after the shaver is fully charged.

To check if your shaver's energy-saving mode is on, try unplugging the charging cord and plugging it back in the shaver again. This will prompt the indicator light to start flashing again. You can now be assured that your shaver is charging.

4. You are charging your PHilips shaver for the first time or after a very long time

When you charge your Philips Shaver for the first time or after a very long time the battery starts charging very slowly to prevent damage to the device. This means that the charging light on your shaver may not flash for the first few hours.

This is nothing to worry about. Let your shaver charge for at least two hours and then check the charging status again. If the shaver is still not charging, there could be a different issue.

5. Philips shaver was not placed correctly in the SmartClean System

If you are using the Philips SmartClean system to charge your shaver, make sure your shaver is placed correctly in it.

Hold the shaver upside down above the holder. Make sure the front of the shaver points towards the SmartClean system and then follow the steps below:

Place the shaver in the holder.

Tilt the shaver backward

Press down the top cap of the SmartClean system until you hear a click sound, confirming that the shaver is locked in.

You will see a battery symbol flashing on your SmartClean system indicating that the shaver is charging.

You can use any type of shaving foam or gel available in the supermarket or drugstore with your wet and dry Philips Shaver. If you have sensitive skin, we advise you to use a shaving foam or gel for sensitive skin.

1. Does using a foam or gel effect ma shaver's performance?

Wet shaving with foam or gel uses more energy and can thus drain your shaver’s battery much faster. If you use your Philips Shaver for dry shaving only, the battery can last much longer.

2. Is it better to dry or wet shave with my Philips shaver?

oth dry and wet shaving have their own advantages. It comes down to your personal choice of shaving. Some points to consider are as follows:

Dry shaving can be done almost anywhere, even on the go, and there is hardly any cleaning involved.

Wet shaving feels refreshing and is often beneficial for sensitive skin as it reduces friction and irritation caused by a blade.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.