Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Check if your cartridge is broken:
If your console has a problem reading games, this can sometimes be solved by performing some simple checks, however, it may be that the console has a fault that may or may not be covered by the warranty.
Make sure that the game cartridge is inserted in the correct position (with the image facing the same direction as the screen).
If the game connectors are dirty, clean them with a soft dry cloth.
Check if Parental Control is restricting the use of the game.
If the problem occurs with a single game, the fault will not be in the console but in the game game cartridge itself. In this case, please contact Customer Support (+44 (0)345 60 50 247).
If you’ve tried all of these steps and the problem persists, your console needs to be sent to our Repair Centre to be serviced.
If the fault is not due to a defect in the manufacture of the product, the repair will not be covered by the guarantee. Customers will be notified of any costs prior to being charged.
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.