Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
You can connect your Nintendo Switch dock to a 4K TV and use the console in TV mode.
The console screen will be displayed on the TV in 1920x1080 Full HD.
t's recommended that you put the console into sleep mode when you stop playing. This will reduce battery consumption and will allow you to quickly resume playing.
If you want to turn the console off completely, do the following:
Make sure you save your progress in a game before turning off the power. Any unsaved progress will be lost.
Check if your cartridge is broken:
If your console has a problem reading games, this can sometimes be solved by performing some simple checks, however, it may be that the console has a fault that may or may not be covered by the warranty.
Make sure that the game cartridge is inserted in the correct position (with the image facing the same direction as the screen).
If the game connectors are dirty, clean them with a soft dry cloth.
Check if Parental Control is restricting the use of the game.
If the problem occurs with a single game, the fault will not be in the console but in the game game cartridge itself. In this case, please contact Customer Support (+44 (0)345 60 50 247).
If you’ve tried all of these steps and the problem persists, your console needs to be sent to our Repair Centre to be serviced.
If the fault is not due to a defect in the manufacture of the product, the repair will not be covered by the guarantee. Customers will be notified of any costs prior to being charged.
The player LED on the controller shows the user's player number when the controller is connected to a Nintendo Switch console.
The player LED flashes when the controller is connecting to the console or when the controller's battery power is low.
The player LED displays in this way when using the Nintendo Switch Pro Controller, or a Joy-Con in solo horizontal grip.
The player LED displays in this way when using Joy-Con controllers in solo remote grip or dual-controller grip.
The LED on the Nintendo Switch dock, or TV output LED, lights up when the Nintendo Switch console is outputting to a TV.
Please click HERE to be directed to the entire list of troubleshooting within the Nintendo support website.
First time use
5 things you may not know!
The home menu
How to take screen shots
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.