Frequently Asked Questions

• I am getting an error code of Err E03 or my machine is stopping mid cycle

  This is normally due to a blockage to the pump.  Please refer to your instruction manual & clear any foreign objects/blockages.

• My dispenser won't close properly

  Please fully remove your dispenser (refer to your instruction manual) & thoroughly clean.  Prior to placing the dispenser draw back, ensure there are no blockages or foreign objects in the path of the draw.

• My machine is leaving marks on the clothes?

  Please wash/wipe down the rims of your appliance and run a service wash.  This is normally a 90 degrees wash with an empty drum (please refer to your user manual)

• My product has stopped working & I am out of my guarantee period, what can I do?

  If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.

  Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.

• My washing machine is not draining?

  Please check your outlet/drainage hose connections at the rear of your appliance.  Please also ensure there are no 'kinks' to the waste pipe.

• My washing machine is not spinning?

  This is normally due to a 'loading' issue or your machine is out of balance.  Please take the following steps to correct this issue...

  Loading issue

  - Remove all of the washing

  - Replace the washing ensuring not to overfill (the drum should be no more than half full to allow space for the water/detergent to circulate and to ensure a good wash).

  - Re-commence the desired programme

  
  

  Out Of Balance

  - Unplug your machine

  - Pull out your machine

  - Level the machine by rotating the feet at the bottom on each corner.  Placing a spirit level on the top f your appliance will help with this process.

  - Replace your machine & plug back into the socket

  - Re-commence the desired programme