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Apple HomePod - Space Grey

Product details

  • Brand: Apple
  • Catalogue number: 805/8205
  • Manufacturer's number: MQHW2B/A

Apple Support

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FAQs

*HomePod doesn't support public or subscription networks with sign-in requirements or enterprise-style deployments.

Place HomePod on a solid surface, anywhere in the room. If you place HomePod against a wall or corner, make sure that it’s 6 - 12 inches away from the wall or corner, with at least 6 inches of space around it. HomePod senses where you place it in the room. Then it automatically analyzes the acoustics in the room, steering music in the optimal direction.

To set up HomePod:

  1. Plug HomePod in to power. Wait for a chime and a pulsing white light to appear on the top of HomePod.
  2. Unlock your iOS device and hold it next to HomePod. Tap Set Up when it appears on your iOS device's screen.
  3. Pick a room where your HomePod is, enable Personal Requests, and transfer settings to automatically set up access to your information on iCloud, home Wi-Fi network, Apple Music, and more.
  4. Wait for HomePod to finish setup. Then Siri will greet you and give you a few examples of things you can ask.

To check that HomePod is set up, open the Home app and look for HomePod in the Home or Rooms tab. You can also customize and manage all of the settings for HomePod in the Home app on your iOS device.

Learn what to do if you can't set up HomePod.

From playing music to controlling your home, your voice is Siri's command on HomePod. And, you don't need your iOS device to be present to use Siri to play music, control your home, or to ask questions. Just say "Hey Siri," then make your request. To learn some basic things you can ask, say "Hey Siri, what can you do?"

You can control HomePod with the touch controls, the Home app, and from Control Center.

Use touch controls

Tap the top of HomePod to play, pause, or adjust the volume. The top of HomePod also shows you when Siri is listening by displaying a multicolored light. Learn how to use the touch controls on your HomePod.

Use the Home app and Control Center

You can play and pause music playing on HomePod in the Home app. Just open the Home app and tap HomePod to play or pause.

Want to do this from Control Center? Add the Home app to Control Center, then open Control Center and tap HomePod to quickly play and pause music.

If CD discs are not playing, try the following: 

  • Check that the device in in CD mode. 
  • Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
  • Check the disc tray for any packaging or debris that may be covering the disc sensor. 
  • Try different CDs to check it is not an issue with a specific disc. 
  • Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.

If the issue remains, please get in touch with the support team using the details on this page. 

If discs are skipping, try the following: 

  • Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
  • Check the disc tray for any packaging or debris that may be covering the disc sensor. 
  • Try different CDs to check it is not an issue with a specific disc. 
  • Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting. 
  • Check any discs for marks/scratches that could be causing it to skip.

If the issue remains, please get in touch with the support team using the details on this page. 

If the radio reception is poor, try the following: 

  • Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
  • Extend the aerial/antenna if your unit has one. 
  • Adjust the tuning wheel/dial slowly to navigate through the stations to find the best signal. 
  • Move away from other electrical appliances that could disturb the signal. 
  • Move the device to another location, preferably an open location near windows/doors.

If the issue remains, please get in touch with the support team using the details on this page. 

If the device isn’t turning on, check the following: 

  • Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
  • Try an alternative mains plug socket. 
  • Change the fuse in the plug. 
  • Quick press the On/Off or Standby button to ensure the unit is not in Standby.

If the issue remains, please get in touch with the support team using the details on this page. 

If the sound quality is distorted, check the following: 

  • If you are listening to radio through the device, it could be signal related so try retuning and try another station. 
  • Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
  • Try an alternative disc to ensure it is not an issue with the disc. 
  • Move away from other electrical appliances that could disturb the signal. 

If the issue remains, please get in touch with the support team using the details on this page. 

How-to videos

  • How to set up Homepod

  • How to get the most from Homepod

  • How to adjust Homepod settings

  • How to use Siri to play music

  • How to use touch controls

  • What to do if your radio has poor signal

  • How to Stop CDs skipping in a CD Player

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If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.