Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
If your TV is not turning on and all you can see is the standby light flashing, there may be a power supply or software issue. If you experience this follow the troubleshooting below.
If you continue to have issues with the standby light flashing please call our helpline on 0345 604 0105 with your TV’s Model and Serial Number.
We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring. We also offer aerial & freesat installations. Please click here for further details.
Please click here to obtain your unique code for your TV and follow the instructions within this video.
Please watch the below video which will guide you through a simple process. All you will need is a smart phone with a camera and of course your remote control!
Check all connections are fully inserted on both your television and your viewing source (i.e your Sky box). If the issue persists, please contact us using the details on the right hand side of this page.
Please carry out the following steps.
How to change your plugs fuse
Programme Your Sky Remote For Your TV
How to 'Power Reset' (Troubleshoot Tip!)
How to test your remote control
Connect a soundbar Using HDMI
Connecting to the internet
Unboxing/Setting up your TV
First Time Installation
Using Freeview Play
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.