Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Before you can access any online features of the PlayStation 4, the system software needs to be updated to the latest version. System software updates begin downloading automatically as soon as they are available, and an on-screen notification will inform you when it is ready to install.
Firstly ensure you have inserted your disc correctly & also clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.
If you are having trouble starting your PS4 system, Safe Mode allows you to start the system with only the most basic functions. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.
Click here to view an interactive step-by-step guide for your product.
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PS4 Troubleshooting Before Service
If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.