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Bush WMSAE712EW 7KG 1200 Spin Washing Machine - White
Buy it on Argos.co.uk

Product details

  • Brand: Bush
  • Catalogue number: 933/9631
  • Manufacturer's number: 10750134

Argos Service Line

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FAQs

If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.

Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.

This is normally due to a 'loading' issue or your machine is out of balance.  Please take the following steps to correct this issue...

Loading issue

Remove all of the washing

- Replace the washing ensuring not to overfill (the drum should be no more than half full to allow space for the water/detergent to circulate and to ensure a good wash).

- Re-commence the desired programme


Out Of Balance

Unplug your machine

- Pull out your machine

- Level the machine by rotating the feet at the bottom on each corner.  Placing a spirit level on the top f your appliance will help with this process.

- Replace your machine & plug back into the socket

- Re-commence the desired programme

This is normally due to a blockage to the pump.  Please refer to your instruction manual & clear any foreign objects/blockages.

Please fully remove your dispenser (refer to your instruction manual) & thoroughly clean.  Prior to placing the dispenser draw back, ensure there are no blockages or foreign objects in the path of the draw.

Please check your outlet/drainage hose connections at the rear of your appliance.  Please also ensure there are no 'kinks' to the waste pipe.

Please wash/wipe down the rims of your appliance and run a service wash.  This is normally a 90 degrees wash with an empty drum (please refer to your user manual)

Replacement parts can be requested via our support helpline (located on this support page), and can be provided whether your item is in warranty or if you would like to purchase a replacement part for an item that is out of warranty.  In the first instance, please contact this helpline directly as a technical expert will work with you to assess your requirements and provide support directly.   *Some parts may only be available to (& fitted) by a professional repairer. 

Please select the 'request technical information' button at the top of this page and complete the form.  Once your repairer status has been confirmed, you will be sent the relevant technical information via email.

If the appliance isn’t draining, try the following steps:

  • Ensure the filter has been fully removed and clean the area.

  • Check that the outlet pipe is not kinked.

  • Check for any blockages in the outlet pipe.
  • Try a hot wash to give the internal pipes a good clean.
  • Check for any error codes on-screen and refer to your user manual.


If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the drum isn’t reaching a fast spin, try the following steps:

  • Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in. 
  • Ensure the filter has been cleaned and checked for any debris.

  • Ensure the outlet pipe is not blocked or kinked.

  • Ensure the appliance is on the correct programme.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video if there are any abnormal sounds coming from the appliance:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If a programme isn’t starting, try the following steps:

  • Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in.
  • Check that the door is locking correctly.
  • Ensure water is entering the appliance. If not, check the inlet pipe.
  • Check that the tap underneath the sink is fully open.
  • Check the delay timer.
  • Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If there is no power going to the appliance, try the following steps:

  • Check that the socket is by working by trying another device in this socket, or trying this appliance in another plug socket.
  • Ensure the socket is turned on.
  • Change the fuse in the plug.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the machine is vibrating or moving around, try the following steps:

  • Check that the load is not too large. If the clothes are crammed and bunched together it can cause the appliance to move.
  • Ensure the appliance is on a level surface.

  • Ensure there is a 2cm gap around the washing machine.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video of any abnormal sounds:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

 

 

If the door isn’t opening, try the following steps:

  • Turn the dial on and off.
  • Check if there is still water in the appliance. If so, turn the dial to spin to drain out any water.
  • If it isn’t completing the spin cycle then check the filter and outlet pipe.

  • Try a power cycle. This is performed by disconnecting the unit from the mains socket and holding down the power button for 10 seconds.
  • Leave the appliance a few moments after a cycle has finished to try opening the door. This is because child lock may be on.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the appliance is noisy, try the following:

  • Check the filter for any debris that could be causing the noise.

  • Check that the paddles inside the drum are not loose.
  • Ensure there is a 2cm clearance around the whole appliance.
  • Ensure the appliance is on a level surface.

  • Check the seal and pockets after the wash in case anything has gotten stuck.
  • Ensure the loads are no bigger than ¾ full as the clothes may become bunched up and could cause the noise when trying to complete a spin. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video of any abnormal sounds:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If your appliance is not taking softener or conditioner, try the following:

  • Check water is going into the drum. If there isn’t this may be a water issue and we would recommend checking the inlet pipe and ensuring the door is locking.
  • Clean the softener drawer by removing it and soaking in warm water.


  • Clean the jets above where the drawer sits.
  • Ensure too much powder isn’t being used as this can become thick once wet.
  • Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

 

If there is damage to clothing when using the appliance, check the following:

  • Ensure it is not being overloaded.
  • Check that the correct detergent is being used. This is because some detergent can be quite harsh for more delicate clothes.
  • Use the correct programme. Certain programmed may be quite harsh for particular items of clothing. For example, fast cycles may not be suitable for delicate clothing.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see





If your clothes do not smell nice after a wash, check the following:

  • Ensure the drum isn’t being overfilled. If clothes are too crammed then they will not be cleaned correctly.
  • Do not over fill the conditioner. The conditioner is released into the drum near the end of the cycle. If there is too much in the drawer it will be released earlier and be washed away.
  • Ensure cleaning and maintenance is carried out regularly to remove any grime deposit.
  • Ensure the inlet pipe is clean. You can remove this and run some hot water through to check.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see




If the drum isn’t spinning, check the following:

  • Is water entering the drum? If there isn’t any water entering the drum then ensure the door is locked correctly.
  • Check that the appliance hasn’t been overloaded.
  • Try moving the drum manually to check if it still spins.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see


If water remains in the softener drawer after a cycle, check the following:

  • Ensure the filters are checked and cleaned regularly.

  • Clean the detergent drawer.


  • Try a hot wash with nothing in the drum.
  • Clean the outlet pipe.


  • Wipe the seal to ensure nothing is stuck there.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see







If you are experiencing your cycle temperature jumping to 60 degrees regardless of what setting is used, this is because the cycle stages and cycle temperatures share the same display light.
When a temperature is selected and a cycle started, the light will show 60 degrees as this is displaying that the Wash part of the programme is in progress, this light will move down with each stage of the cycle.
If you want to check what temperature you have set a cycle, simply press the Temp button once. This will momentarily show you your selected temperature before moving back up the cycle stage.


Cotton 90 degree:

Maximum load is 7kg. The temperature can be set lower if needed. This means the drum can be full with light wear clothing. I.E. t-shirts, vests, nightwear or bedding. If the Clothing is heavier i.e. jogging bottoms, sweatshirts, jeans or towels you can only put a few of these in, (3.5kg) otherwise you will be overloading. 

Cotton Pre-wash:

Maximum load is 7kg. The temperature is set at 60 degree. You can lower the temperature on this program. This means the drum can be full with light wear clothing. I.E. t-shirts, vests, nightwear or bedding. If the Clothing is heavier i.e. jogging bottoms, sweatshirt, jeans or towels you can only put a few of these in, (3.5kg) otherwise you will be overloading. 

Cotton 60 degree:

Maximum load is 7kg. You can lower the temperature if needed. This means the drum can be full with light wear clothing. I.E. t-shirts, vests, nightwear or bedding. If the Clothing is heavier i.e. jogging bottoms, sweatshirt, jeans or towels you can only put a few of these in, (3.5kg) otherwise you will be overloading. 

ECO 40-60:

Maximum load is 7kg. You will not be able to change the temperature from either 40-60 degree. This means the drum can be full with light wear clothing. I.E. t-shirts, vests, nightwear or bedding. If the Clothing is heavier i.e. jogging bottoms, sweatshirt, jeans or towels you can only put a few of these in, (3.5kg) otherwise you will be overloading. 

Cotton 20 degree:

Maximum load is 3.5kg. This program will only wash at 20 degree, you will not be able to change the temperature. This is for your less dirty cottons. This should never be more than half full, if it half full that should be light wear clothing, i.e. underwear, night wear, tablecloths or a bed sheet. If you are going to wash towels with this program, you should not exceed 2kg. 

Easy care:

Maximum load is 3.5kg. This program will wash at 40 degrees, you will be able to change the temperature to 30 degree but not higher. This program should never be more than half full, with only light weight clothing. This one can be for your blouses/shirts or trousers. 

Wool:

Maximum load is 2.5kg. This is less than half full. This program will wash at 30 degree and won’t be able to change the temperature. There should only be a few items going into the drum. 

Rinsing:

Maximum load 7kg. This program can be used if you would like additionally rinse your clothing. You can use this program for any type of clothing. If the items are light weight i.e. t-shirts, vests, night wear, table cloth or bedding you can fill the drum to maximum load. If the item is heavier, i.e. sweatshirt, towels, jeans or jogging bottoms, only put a few of these items in. 

Spinning:

This program can would be used if you would want to spin your laundry out a little extra. You can select any spin speed. 

Hand wash/delicate:

The maximum load is 2.5kg. This is less than half full, only a few items. This program is set at 30 degrees, you will not be able to change the temperature. The spin speed will be on the lowest. This is for your delicates or anything that has to be hand washed. 

Colours 40 degrees:

The maximum load of 3.5kg, the drum should never be more than half full with light weight items, i.e. bedding, night wear, t-shirts or vests. If you are to wash more heavier items, i.e. towels, sweatshirts, jeans or jogging bottoms, should only be a few of these items. You can change the temperature to 30 degree but nothing higher. 

Mixed:

The maximum load of 3.5kg, the drum should never be more than half full with light weight items, i.e. bedding, night wear, t-shirts or vests. If you are to wash more heavier items, i.e. towels, sweatshirts, jeans or jogging bottoms, should only be a few of these items. You will not be able to change the temperature. 

Blouses/Shirts:

The maximum load is 3.5kg, the drum should never be more than half full. Due to these items being light weight you can fill to just below half full. The temperature is set at 60 degree and can be lowered if needed. 

Fast 60 degree:

The maximum load is 3k.g. This is below half full, this can be used as a daily program. It can be used for any clothing. You can lower the temperature if needed. 

Rapid 15 min:

The maximum load is 2kg. This is below half full. This cycle is more for light weight, not so dirty clothing. This program is set at 30 degree, you will not be able to change the temp. Due to the length of the program the spin speed will be the lowest as the program does not have time to reach the fastest. You will be able to do an additional spin if needed. 

Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to register your product

  • How to maintain your washing machine

  • Unpack & Install Your Washing Machine

  • Cleaning the Detergent Drawer

  • Heavy & Bulky Item Delivery

  • Connecting Inlet and Outlet

Interactive Help

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.