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BUSH WMSAE712EW  7KG WM
Buy it on Argos.co.uk

Product details

  • Brand: Bush
  • Catalogue number: 933/9631
  • Manufacturer's number: 10750134

Argos Service Line

UK: Eire:
0345 257 7271 +44 345 257 7271
Mon-Sat: Sun:
9am to 6pm 10am to 4pm

Argos Troubleshooter

Resolve problems quickly with this easy-to-use tool.

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FAQs

If you are out of guarantee and you do not have an extended warranty (breakdown care plan etc), we can still offer you a repair service.

Repair and Care will provide a prompt repair for white goods items that are under eight years old, please click here for more information and book your repair today.

Replacement parts can be requested via our support helpline (located on this support page), and can be provided whether your item is in warranty or if you would like to purchase a replacement part for an item that is out of warranty.  In the first instance, please contact this helpline directly as a technical expert will work with you to assess your requirements and provide support directly.   *Some parts may only be available to (& fitted) by a professional repairer. 

Please select the 'request technical information' button at the top of this page and complete the form.  Once your repairer status has been confirmed, you will be sent the relevant technical information via email.

If the appliance isn’t draining, try the following steps:

  • Ensure the filter has been fully removed and clean the area.

  • Check that the outlet pipe is not kinked.

  • Check for any blockages in the outlet pipe.
  • Try a hot wash to give the internal pipes a good clean.
  • Check for any error codes on-screen and refer to your user manual.


If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the drum isn’t reaching a fast spin, try the following steps:

  • Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in. 
  • Ensure the filter has been cleaned and checked for any debris.

  • Ensure the outlet pipe is not blocked or kinked.

  • Ensure the appliance is on the correct programme.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video if there are any abnormal sounds coming from the appliance:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If a programme isn’t starting, try the following steps:

  • Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in.
  • Check that the door is locking correctly.
  • Ensure water is entering the appliance. If not, check the inlet pipe.
  • Check that the tap underneath the sink is fully open.
  • Check the delay timer.
  • Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If there is no power going to the appliance, try the following steps:

  • Check that the socket is by working by trying another device in this socket, or trying this appliance in another plug socket.
  • Ensure the socket is turned on.
  • Change the fuse in the plug.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the machine is vibrating or moving around, try the following steps:

  • Check that the load is not too large. If the clothes are crammed and bunched together it can cause the appliance to move.
  • Ensure the appliance is on a level surface.

  • Ensure there is a 2cm gap around the washing machine.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video of any abnormal sounds:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

 

 

If the door isn’t opening, try the following steps:

  • Turn the dial on and off.
  • Check if there is still water in the appliance. If so, turn the dial to spin to drain out any water.
  • If it isn’t completing the spin cycle then check the filter and outlet pipe.

  • Try a power cycle. This is performed by disconnecting the unit from the mains socket and holding down the power button for 10 seconds.
  • Leave the appliance a few moments after a cycle has finished to try opening the door. This is because child lock may be on.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If the appliance is noisy, try the following:

  • Check the filter for any debris that could be causing the noise.

  • Check that the paddles inside the drum are not loose.
  • Ensure there is a 2cm clearance around the whole appliance.
  • Ensure the appliance is on a level surface.

  • Check the seal and pockets after the wash in case anything has gotten stuck.
  • Ensure the loads are no bigger than ¾ full as the clothes may become bunched up and could cause the noise when trying to complete a spin. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following, as well as a video of any abnormal sounds:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

If your appliance is not taking softener or conditioner, try the following:

  • Check water is going into the drum. If there isn’t this may be a water issue and we would recommend checking the inlet pipe and ensuring the door is locking.
  • Clean the softener drawer by removing it and soaking in warm water.


  • Clean the jets above where the drawer sits.
  • Ensure too much powder isn’t being used as this can become thick once wet.
  • Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see

 

If there is damage to clothing when using the appliance, check the following:

  • Ensure it is not being overloaded.
  • Check that the correct detergent is being used. This is because some detergent can be quite harsh for more delicate clothes.
  • Use the correct programme. Certain programmed may be quite harsh for particular items of clothing. For example, fast cycles may not be suitable for delicate clothing.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see





If your clothes do not smell nice after a wash, check the following:

  • Ensure the drum isn’t being overfilled. If clothes are too crammed then they will not be cleaned correctly.
  • Do not over fill the conditioner. The conditioner is released into the drum near the end of the cycle. If there is too much in the drawer it will be released earlier and be washed away.
  • Ensure cleaning and maintenance is carried out regularly to remove any grime deposit.
  • Ensure the inlet pipe is clean. You can remove this and run some hot water through to check.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see




If the drum isn’t spinning, check the following:

  • Is water entering the drum? If there isn’t any water entering the drum then ensure the door is locked correctly.
  • Check that the appliance hasn’t been overloaded.
  • Try moving the drum manually to check if it still spins.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see


If water remains in the softener drawer after a cycle, check the following:

  • Ensure the filters are checked and cleaned regularly.

  • Clean the detergent drawer.


  • Try a hot wash with nothing in the drum.
  • Clean the outlet pipe.


  • Wipe the seal to ensure nothing is stuck there.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Connections
  • Inside the drum
  • Any affected areas you can see







If you are experiencing your cycle temperature jumping to 60 degrees regardless of what setting is used, this is because the cycle stages and cycle temperatures share the same display light.
When a temperature is selected and a cycle started, the light will show 60 degrees as this is displaying that the Wash part of the programme is in progress, this light will move down with each stage of the cycle.
If you want to check what temperature you have set a cycle, simply press the Temp button once. This will momentarily show you your selected temperature before moving back up the cycle stage.


Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to register your product

  • How to maintain your washing machine

  • Unpack & Install Your Washing Machine

  • Heavy & Bulky Item Delivery

Interactive Help

Returns policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page.

If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.