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Apple iPad 2021 10.2 Inch Wi-Fi 64GB - Silver
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Product details

  • Brand: Apple
  • Catalogue number: 950/6172
  • Manufacturer's number: MK2L3B/A

Apple Support

UK: Eire:
0800 107 6285 1800 804 062
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

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FAQs

  1. Go to Settings  > General > Transfer or Reset iPad > Reset.
  2. Choose an option:

WARNING: If you choose the Erase All Content and Settings option, all of your content is removed. See Erase iPhone. 

  • Reset All Settings: All settings—including network settings, the keyboard dictionary, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted. 
  • Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted. 
    • Cellular data roaming may also be turned off. 
    • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on. 
    • To remove VPN settings installed by a configuration profile, go to Settings > General > VPN & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. 
    • To remove network settings installed by MDM, go to Settings > General > VPN & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM.  
  • Reset Keyboard Dictionary: You add words to the keyboard dictionary by rejecting words iPhone suggests as you type. Resetting the keyboard dictionary erases only the words you’ve added. 
  • Reset Home Screen Layout: Returns the built-in apps to their original layout on the Home Screen. 
  • Reset Location & Privacy: Resets the location services and privacy settings to their defaults. 
  1. Go to Settings. 
  2. Go to Siri & Search. 
  3. Tap ‘Listen for’ then choose ‘Hey Siri’ or ‘Siri’ (if applicable). 
  1. Press and quickly release the volume up button. 
  2. Press and quickly release the volume down button. 
  3. Press and hold the side button. 
  4. When the Apple logo appears, release the side button. 

Update iPad automatically 

  1. If you didn’t turn on automatic updates when you first set up your iPad, do the following:
  2. Go to Settings  > General > Software Update > Automatic Updates. 
  3. Turn on iOS Updates below Automatically Install and Automatically Download.

Update iPad manually 

  1. At any time, you can check for and install software updates.
  2. Go to Settings  > General > Software Update. 
  3. The screen shows the currently installed version of iOS and whether an update is available. 
  4. To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.

Update using your computer 

  1. Connect iPad and your computer with a cable. 
  2. Do one of the following: 
  3. On a Mac (macOS 10.15 or later): In the Finder sidebar, select your iPhone, then click General at the top of the window. 
  4. On a Mac (macOS 10.14 or earlier) or a Windows PC: Open the iTunes app, click the button resembling an iPad near the top left of the iTunes window, then click Summary. 
  5. Note: Use the latest version of iTunes. See the Apple Support article Update to the latest version of iTunes. 
  6. Click Check for Update. 
  7. To install an available update, click Update.

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.