SIM Free iPhone 13 5G 128GB Mobile Phone - Midnight

1. If you didn’t turn on automatic updates when you first set up your iPhone, do the following:
2. Go to Settings  > General > Software Update > Automatic Updates. 
3. Turn on iOS Updates below Automatically Install and Automatically Download.

1. At any time, you can check for and install software updates.
2. Go to Settings  > General > Software Update. 
3. The screen shows the currently installed version of iOS and whether an update is available. 
4. To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.

1. Connect iPhone and your computer with a cable. 
2. Do one of the following: 
3. On a Mac (macOS 10.15 or later): In the Finder sidebar, select your iPhone, then click General at the top of the window. 
4. On a Mac (macOS 10.14 or earlier) or a Windows PC: Open the iTunes app, click the button resembling an iPhone near the top left of the iTunes window, then click Summary. 
5. Note: Use the latest version of iTunes. See the Apple Support article Update to the latest version of iTunes. 
6. Click Check for Update. 
7. To install an available update, click Update.

1. Go to Settings. 
2. Go to Siri & Search. 
3. Tap ‘Listen for’ then choose ‘Hey Siri’ or ‘Siri’ (if applicable).

1. Go to Settings  > General > Transfer or Reset iPhone > Reset.
2. Choose an option:

WARNING: If you choose the Erase All Content and Settings option, all of your content is removed. See Erase iPhone. 

• Reset All Settings: All settings—including network settings, the keyboard dictionary, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted. 
• Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted. 
  • Cellular data roaming may also be turned off. 
  • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on. 
  • To remove VPN settings installed by a configuration profile, go to Settings > General > VPN & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. 
  • To remove network settings installed by MDM, go to Settings > General > VPN & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM.  
• Reset Keyboard Dictionary: You add words to the keyboard dictionary by rejecting words iPhone suggests as you type. Resetting the keyboard dictionary erases only the words you’ve added. 
• Reset Home Screen Layout: Returns the built-in apps to their original layout on the Home Screen. 
• Reset Location & Privacy: Resets the location services and privacy settings to their defaults. 

1. Press and quickly release the volume up button. 
2. Press and quickly release the volume down button. 
3. Press and hold the side button. 
4. When the Apple logo appears, release the side button. 

1. Go to Settings  > Wi-Fi, then turn on Wi-Fi.
2. Tap one of the following:

• A network: Enter the password, if required. 
• Other: To join a hidden network, enter the name of the network, security type, and password. 

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.